I had never used this type of service. I was initially put-off by the fact that Randy does his readings in a small room in the back of a beauty salon. Once I worked through that though, I was pleasantly surprised at how warm, sensitive, and insightful Randy was. He also followed up with a phone reading and I enjoyed this very much! It was uncanny how accurate he was and I would recommend him to others. I do believe that he has a special gift.