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Top Notch Steamers

Carpet Cleaning
36 Harold Ave, Santa Clara, CA 95050 36 Harold Ave, Santa Clara Directions
+18884220302

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250
5 Tips
Verified
Report | 5 years ago
They are using this Groupon as a come on to try to sell other services and when I refused to pay the additional $300 they insisted was needed to clean my NEWER (LESS THEN 12 MONTHS CARPETS) the rude and salesman left and marked my coupon REDEEMED and never did the job and NEVER even bought the equipment into my home as he wanted his ASSESSMENT OF THE CARPETS!!!!! PAID FIRST!!!!!!!! He left and when I tried to call "MARK" the so called dispatcher he said that I had another company previously (CHEM DRY-which I didn't) do my carpets and they use chemicals and I needed a DEEP CLEAN ($300) IN ORDER FOR THEM TO CLEAN MY CARPETS!!!!!!!!!!!! Also, they were seriously late for the appointment and the
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Report | 5 years ago
I would never, ever recommend these people. They're crooks and run their business very poorly. The technician never showed up in the 2 hour window that I was given. I had to call to find out what happened! He came an hour late. When he showed up, he immediately said my carpet needed a deep cleaning and would cost over $200 cash! Very strange indeed..........cash??? I paid $45 and did not use them because they are deceitful and run their so-called business with very, very poor ethics! Stay away folks!!!
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Report | 5 years ago
Extremely bad experience. Absolutely not recommended. I would call their business a scam. The person who came by to service our request of basic carpet cleaning 1. Came to a completely empty home well within 100 sq ft which should have not taken much time to clean. 2. First marked the groupon as used on my mobile (which I should not have allowed him to do before he really did any cleaning) 3. I wanted the basic carpet cleaning which I purchased for around $50 done. But he was strongly pushing his upselling agenda ($200 detailed cleaning) towards me. 4. I declined to purchase the detailed cleaning, and in turn, he refused to do the basic cleaning that I already paid for, and walked away.
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Report | 5 years ago
The worse customer service experience of my life. First time buying anything on groupon and by top notch will NEVER buy from either. The technician didn't like that we didn't buy additional services and walked out. He didn't even do the basic service because "it wasn't worth his time."
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Report | 5 years ago
I'm not sure who decided these jokers were "top notch". While they did a reasonably fine job with cleaning the carpets, I was EXTREMELY dissatisfied with my experience. I had to assist the kid they sent (alone) with about 75% of the set-up for the carpet cleaning. Then I was informed that while my Groupon certificate would cover the cost of a basic carpet shampoo, any stain that was in the carpet would be "visible again as soon as it dried." From there the bait and switch began, with the eventual cost of having my carpets actually CLEANED being an additional $165 over the $45 I had already paid to Groupon. Congratulations, Groupon, for supporting a business tantamount to a scam.
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From Our Editors

Top Notch Steamers' trucks are mobile arsenals of cleanliness, buttressed by a bevy of weapons in the war on filth. Hot-water extraction purges dirt and debris from within carpet fibers, the deepest grout, or furniture upholstery. After the wash-‘em-up, techs safeguard the floors from future grime with Teflon, saving homeowners the hassle of lining high-traffic areas with plastic runners or a protective layer of cement.

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