We were greeted promptly and the food was good. Other than that, the experience was terrible and we do not plan to go back. Although our server was friendly enough, he was painfully slow in taking our orders, bringing drinks, and did not bring a glass for the canned beer. Our bowling lane became available while we were just starting to eat and waiting for another drink, which finally came about 20 minutes after ordering. Part of our party stayed back to settle the dinner bill, while the rest went to claim our bowling lane before they gave it away. We then upstairs to the bowling lanes. There were two lanes open, yet they put us right next to a family, who they made move to one side to make room for us. It was quite crowded. The open lanes next to us had dirty dishes and glasses from the group before. Several employees came by and nobody bothered to clean the area. The first bowler in our group bowled and the ball never came back and the pins didn't re-set. We called for help, and when someone finally came, they shut down both lanes (ours and the family with small children next to us) while they went back to fix it. We all waited about 15 minutes while they were doing something back there, and the whole time, the two lanes next to us were open, dirty dishes an all. They finally said we should all move to the open lanes, and we had to ask them to clean up the area first. We started up our game. Nobody ever asked us if we wanted any drinks the whole time we were playing. At this point, however, we really didn't want to give the place any more money anyway, so this was actually fine. We never made it through our hour of bowling because the pins got stuck again and we didn't want to wait around any more. We asked to speak to a manager, just to let someone know how poor the service and experience had been. He really didn't seem very interested and gave us a few coupons to come back for free bowling. Needless to say, we will not be using them, as there are plenty of other places we could bowl and actually finish a game and receive better treatment. It's too bad, because the concept for this place is good, they are just not able to execute it, nor do they seem to care to try.