The carpet cleaning I bought was just a surface clean and they wanted me to spend a lot more for a deep clean. They wouldn't take no for an answer. Also when they said they included stairs, that only 12 steps, so we had to pay additional for the extra stairs we had. We even bought the groupon for 3 rooms, and we only had 2 and they wouldn't do our small carpet. They wanted $75 just to clean the small carpet, and I only paid $50 for the carpet! Never using them again.