Nelson Offroad

Auto Repair & Maintenance
13411 Pacific Avenue South, Tacoma, WA 98444 13411 Pacific Avenue South, Tacoma Directions
+12532120741
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47% of 17 customers recommended
Extending the family? Head on over to Nelson Offroad in Tacoma, WA, and check out some of the larger vehicle options to accommodate the whole family.

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Tips

250
13 Tips
Verified
Report | a year ago
If i could give a no star i most defiantely would. This is the worst detailing job ive ever seen my 10 year old would have done a better job. I will be taking this to small claims court guaranteed.
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Report | a year ago
Great job detailing my very dirty truck. Friendly professional service and appointment was easy to make. Also got me in quickly. Would definitely go back again.
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Report | 2 years ago
I bought the full nelson package. I'm sorry to say but it was a complete waste of money. I spent 180 including the Groupon price and they did a terrible job. Nothing listed on their website for the package was completed. It was a basic car wash at the least. The vents in the car were still dirty, they didn't do the head light restoration which was the only reason I purchased the upgraded package. It was a really bad job. I clean my own car better than this for free. The owner was nice, but Im sorry until he respects people's money paid for services that are not done I cannot recommend this place to anyone. Please don't waste your money. Go somewhere else.
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Report | 2 years ago
I don't understand why Groupon does not show all the reviews of a merchant. Buying this service from Nelson off-road was one off my worst purchase on Groupon. I bought because it showed only positive comments. All comments should be published.
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Report | 2 years ago
Incredibly difficult to reach anyone at the business, no one seemed to ever be in the office to answer the phone or questions. When I got a hold of someone to make an appointment there was no discussion of prices or packages. When it came to dropping off vehicle, no one was there to receive it. I had to leave my car key with the auto body shop hooked to the same business. No one reached me until my car was finished. Upon finally meeting the business rep, he was incredibly unprofessional, telling all of his family problems and personal finance business. When I was finishing up he then told me I still owed money and that they charged me for the most expensive package without my knowledge or approval. Once entering my vehicle I discovered that he didn't even do the detailing but took it to a dealership to be done. The only reason this information came about was because I asked where some of my belongings were and he was unsure of there whereabouts. I found them in a small black bag behind my passenger seat. When inspectin the vehicle I found it had not been completely cleaned out and he had the gall to tell me that sometimes they don't get to everything. What is the point of paying you?!?!? Needless to say the entire experience was frustrating and I will never recommend this sham of a business to anyone, including my worst enemy. Groupon should highly think about continuing thier association with this so called establishment if they want people to consider using their app in the future.
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Report | 2 years ago
Quick in and
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Report | 2 years ago
They did a horrible job. Many places on outside of car were not even cleaned. Tires and rims were still dirty. They ruined the tint on my windows by using cleaner not meant for tint and also scratched the tinting on all four door windows. I am furious. Now need to deal with them to pay for my tint to be removed and replaced. I definately do not recommend that you take your car here.
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Report | 2 years ago
Very good quality detail to my truck, inside and out.
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Report | 2 years ago
they missed a lot parts of my car and I paid a lot. Need quality control,
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Report | 2 years ago
They did a great job on my BMW 750 Li
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From Our Editors

Keep your car looking so fresh and so clean with some new car equipment and other accessories from Nelson Offroad in Tacoma.

Parking-wise, the area has many options for drivers. So when you need a quick oil change or a tire rotation, stop by Nelson Offroad in Tacoma and get the job done.

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Nelson Offroad

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