Phone Surgeons

5600 Nebraska Furniture Mart Dr., The Colony, TX 75056 Directions
+12147249961

Offers (2)

Tips

Report | 4 years ago
Took device in on 12/9 and didn't get device back for three weeks.
Report | 4 years ago
incident occurred during repair requiring Ipad to be sent offsite. Waited, waited, waited....placed more than 5 calls to Phone Surgeons seeking update and received NO RETURN CALL. When I finally reached someone, learned "oh, your Ipad was ready yesterday." Nope, never again. Too many other options with better service.
Report | 4 years ago
Prompt service and my screen was fixed in less time than anticipated.
Report | 4 years ago
Gabriel was professional, kind, and got my iPhone back in fantastic order. Thanks Gabriel!
Report | 4 years ago
I left 2 phones with them today and both were fixed looking like new in under an hour. Inside Nebraska furniture. Great experience
Report | 4 years ago
The young lady that repaired the phone was kind, Professional, and fast! She did an excellent job!
Report | 4 years ago
Great experience. There was one person ahead of us so it took about an hour but he gave us a pager and it went by quickly while we browsed the huge store. Phone looks like new.
Report | 4 years ago
It took over 2 weeks to get my screen repaired for my daughter's phone after I purchase the Groupon. I called the number listed on the Groupon to see if I needed to schedule an appointment to have the phone repaired but I was told we do walk ins only, so I drove over an hour to go to the location in Plano inside of the Nebraska Furniture to be told that we don't have this screen to fit an iPhone 6 Plus and we would need to order it and that I would need to bring it back. I kept calling to see if the order was in because the gentleman stated it would just take a couple days I called back and they continuously said they didn't have it that they receive some but they didn't get the iPhone 6 Plus so like I said it took over two weeks to get repaired.
Report | 4 years ago
Fast, nice, fixed the phone well.
Report | 4 years ago
Fast, friendly service!!

From Our Editors

What services does your business offer and what makes your business stand out from the competition?
Urgent Care locations inside BrandsMart & Nebraska Furniture Mart in addition to a growing network of ERs across the US. + locations serve as "Authorized Service Centers" for leading insurance companies + all "surgeries" (repairs) are 100% guaranteed + replacement parts backed by a 6 month warranty

What was the inspiration to start or run this business?
Phone Surgeons was founded on a vision of pushing the phone repair industry forward, establishing quality and service standards, and deliver a first in class customer experience in building "the most trusted brand in smartphone repair."

What do you love most about your job?
The opportunity to make our clients' days saving hundreds of digital lifelines everyday. Many times, it's not just a cosmetic repair, but resuscitating a phone believed to be dead and restoring priceless data.

What is the best reaction you've ever gotten from a customer?
"I'd give Phone Surgeons more than 5-stars if I could. Not only did they save my brand new iPhone after I jumped in the pool with it to save my grandson - the professionalism and customer service I experienced was at a level unlike any I've experienced in the last decade. I highly recommend to all."

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Phone Surgeons

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