I was at the "spa" 20 minutes early, to be ignored by the woman behind the desk. I asked her if I had to sign in, she interrupted me by saying she has nothing to do with the laser lipo. I had to just wait. So, I waited. My husband inquired about my appointment to the woman behind the desk, she told him to call the woman on her cell phone. She gave us the number, the call was not answered. The front desk lady called her also, to be ignored. Long story short the laser lipo tech was across the hall getting her nails done!! She came over, took me to the back room, didn't explain anything. Wrapped ace bandages around my waist plugged in a machine and literally walked out. After the machine turned off and time passed, still alone, she came in. Then walked me down the hall to an antiquated weight shaker, had me stand on this beast of a machine and turned it on full blast. Then walked away again. Never inquired about my health history or diet plan. Just let me walk out. They're not professional AT all! I never returned for my other sessions. And cannot get a refund because she's an independent salesperson. With a bogus machine. Stay away!!