The Groupon ad they placed was completely mis-leading. When I tried to schedule my appointment, Lotus said it would be an additional $29.95 per room, for a Pre-Wash. Lotus did not include this cost into their ad, and it was very unprofessional. They should change their ad, or they should not be permitted to use Groupon.
Report|7 years ago
Carpet cleaning was less effective and much more expensive that Stanley Steemer. I would go with Stanley Steemer or a competitor next time. Groupon was for $29 for $109 value. Fine print said pre-spray not included, but did not say it was REQUIRED. For 3 rooms and a hallway, pre-spray was $130 after tax. For a total of $159. When i called Lotus Green and didn't mention a Groupon, I was told the price would be $109. I asked if there were any other fees for chemicals, they said no. So "required" pre-spray was a gimick and I was over charged for a poor service. Technitian on site offered me spot treatment for $65. Competitors such as Stanley Steemer said 3 bedrooms and a hallway with all chemicals, taxes, and spot treatment included would be $172. I paid $159 for a $109 service. Lastly, I was never explained anything "green" about the service. The green is not meant to mean organic, environmentally friendly, it is just a name of the company and is also misleading. Everything about my experience was misleading. I would NOT recommend and would never do business with this company again.
From Our Editors
Lotus Green Carpet & Rug Care takes environmental responsibility as seriously as the promise to its customers. Its 100% organic cleaning technique, called hot carbonation extraction, keeps kids, pets, and the planet safe, while breaking up and lifting away dirt and stale karma from carpets. Likewise, Lotus offers a 100% satisfaction guarantee on carpet, rug, and upholstery cleaning, pet-stain and odor removal, and spot and stain treatments.