Experience the heart of NYC at Hilton Garden Inn Times Square Central Hotel . Book now for the perfect stay in the NYC!

Perfect location!

Great value. Great location. Seamless check in. Very friendly staff. No complaints.

the best part was the bed, the view, and the $10 credit you get everyday. everything i wanted to do was in walking distance and the staff was very friendly and helpful

Chicago is the house It’s not often that I write a review but when you get good service, sometimes you just have no choice. The front desk crew is AWESOME!!! Mellissa, Ibeth & Joe were FANTASTIC and has helped me & my family get our birthday celebrations off to a GRAND start!!!

Location 10 — Experience 3 (see what I did there—IYKYK) I have come to realize that status as a Lifetime Diamond member means nothing anymore after 36 years, but what a horrible experience. This was my husband‘s 6 show show Broadway Birthday weekend, so I had purposefully booked a Wednesday night stay, knowing that I would not arrive until Thursday morning at 6 AM, but in doing so I would have a place to clean up and lay my head and nap before our first matinee. I had ordered some gifts on Amazon, and when they were delivered on Wednesday afternoon, I asked that they be placed in my room. Something I’ve done…again, for more than 30 years. I was told by the front desk that that was not possible. After a volleyball back-and-forth with someone who obviously had no idea what they were talking about, I asked to speak with the GM. The representative said the GM was in a “very important meeting“ but she would have them call me. After multiple request both by telephone, app messaging, and in person, I finally spoke with the GM I believe on the third day of my stay. While on my layover for my overnight flight, I look to see if a room key had been assigned, and it appeared that my reservation had been canceled. This after I had made it a point to call by telephone, and put a message in the chat (which goes for hours without being responded to.) When I called the property, the desk clerk could not find my reservation and said that there would not be a room waiting for me the next morning. Upon asking to speak with an MOD, they did come on the phone and say that I was actually registered in House, but that they do not use digital keys at their property. ….uhm…Silly question, how in 2025, can a Hilton Garden Inn property right on Time Square, not offer digital key technology? This person also advised me that there was no problem putting the birthday gifts in my room, so they were there upon my arrival on Thursday. I suggested that maybe it would be beneficial to do some education for all of their staff to understand what their process and policies were and follow one standard. Upon arrival the next day, I presented my identification, and we were given two keys. I did go to my room, which had actually been changed from the corner room I had selected originally. No upgrade was mentioned or afforded. We took a quick shower, and then went back down to breakfast. The whole new “my way“ credit that we receive again, is a slap in the face after 35 years of loyalty. Traditionally, a Hilton Garden Inn, offers a cooked to order breakfast from the menu, and is supplemented by a light continental buffet with fruit toast, etc. Upon inquiring how that worked with their $26 breakfast, I was told that they had many European visitors, which included breakfast with their room, so they didn’t follow the standard H G.I. processes and policies. I will attach a picture of what the breakfast buffet look like. We only actually ate there once, it was a total of $61 for my husband and I including tip. We of course had $20 credited to that, but as a lifetime diamond guest, paying $41 for something that was in no way comparable to the delightful breakfast. I get at a Hampton Inn, for free, which is a slap in the face. I will say, that the housekeeping staff was cordial and friendly. We got to know them very well, because we noticed on our first morning that the shower leaked. It appeared to leak underneath the shower door, but actually appeared to be something more serious, as in leaking from the shower pan into the bathroom floor as well. I asked that someone from maintenance come and evaluate the situation. I asked that for three more days, when I was finally offered that they would move me. Obviously something that I didn’t want to do after three days settled in a hotel room out of five nights. Again, the bathroom smelled of moldy/mildew and was constantly covered in wet towels, which were frequently replaced by Housekeeping. So incredibly sad. At one point, I was finally able to identify the general manager at the front desk. I shared all of these concerns with her. She remained dead pan face, at no point did she express any regret, and then ultimately with a scowl, said she would share my concerns with her staff. Again, no apology, and no offer of any service recovery for any of the multiple issues I experienced. The location was fantastic for seeing the six whirlwind shows we saw, but I would never ever ever ever ever ever ever ever ever stay at this property again.

Overcharging The hotel was fine and in a good location to see New York. However, we didn’t realise at the time but we were overcharged by the hotel around $800 when we got back and checked our statements. I am now over a year trying to get a refund for this and the hotel has constantly ignored my calls, hung up when trying to transfer me and ignored over 50 emails with all the evidence of the overcharge. I contacted the main Hilton customer services but have been told they can’t/wont do anything about it.