The Gallivant Times Square
Good location, but the customer service, small room makes this a poor value for the money. On arrival water was on the floor of the room. I was however given another room. They ran out of towels and blankets and I was told that they would be available around midnight! Not customer friendly!
I was immediately disappointed as soon as I walked in the room... really as soon as I stepped in the elevator. The room was extremely small, there was a tear in the headboard, stains on the sheets and pillowcases. It had an overall cheap feel. The worst part was that our bathroom had a smell like sewer. I could’ve stayed somewhere much nicer for the price.
House keeping barged into our room unannounced and you had to pay $25 dollars a night for a “hotel” fee.
The first room my husband and I got the room was really small, also when I went into the bathroom I noticed there were gnats all over the ceiling. I requested to be moved to another room which took an additional hour. The next room we got was a bit bigger but the air conditioner was filthy!! However, it is a great location to Times Square. I would not recommend this hotel!!
7 months ago
The room was really dirty, stains on shower curtains, the “clean” towels smelled.
Was downgraded to a room with two single beds, was told we were bumped because it was a Groupon deal. I even called the hotel the week before and confirmed the details and emphasized this was a special occasion for my girlfriends birthday. When I got to the room I called the front desk and they assured me this was an upgrade because two single beds cost more money. Was most definitely not.
Tip - know this - your room could get a leak in the ceiling that pours in like a shower through a light fixture at 11:45pm, and the hotel will not take accountability for it & pass the buck onto Groupon. The hotel itself is cute and staff was nice, however, they are understaffed, the elevators broke (both of them), WiFi down all night, among other things, like the fact that it rained in our room.
The sheets were dirty. We had to wait 6 hours before we were given sheets and instructed to change the linen ourselves. The receptionist claimed there wasn’t a manager on site. He offered to refund the deposit and $20 cleaning fee but no additional accommodations were made during
the stay. We were instructed to reach out to Groupon for a refund. Horrible stay!
The room was very small, bed was lumpy and the towels were musty...not to mention that we didn’t get any new towels the second night (we stayed 2 nights)
The first room that they gave us had a leaking air conditioning unit which got our bags all wet. Then the second rooms air conditioning unit could barely make the room cool. The staff was nice when we talked to them but my wife and I could here them fighting among each other. One argument took place at 9 pm when we were trying to sleep.
The Gallivant Times Square