One Playbook: The next chapter at Groupon

Two years ago, we started the ambitious process of unifying our global technology platforms, tools and processes. This One Playbook initiative was designed to help us replace years of technical debt and disparate operations with the products, tools and processes that drive our North American business. Our goal was to set the stage for Groupon’s next chapter–as a global company, with more leverage and efficiency in our core operations, and a stronger platform for growth.

It’s been a huge undertaking, and we still have work to do, but our Operations teams, Engineering teams and many, many others have made amazing progress. Simply put, we are a stronger, faster Groupon today because of this work.

We’re also now in a position to realize the efficiencies we’ve been working so hard to gain, to further improve the way we operate around the world and — most importantly — continue to channel more and more of our resources toward long-term growth. Practically, this means we’re taking some broad restructuring actions to better focus our resources and streamline our international operations.

Over the next several months we will eliminate approximately 1,100 positions, primarily in international Deal Factory and Customer Service. Our teams have done great work to streamline our operations in these and other areas, and our global capabilities and strong regional service centers allow us to do more with less while still providing the high level of service our customers expect and trust.

Alongside this process, we’ve also taken a close, honest look at where we do business. We saw that the investment required to bring our technology, tools and marketplace to every one of our 40+ countries isn’t commensurate with the return at this point. We believe that in order for our geographic footprint to be an even bigger advantage, we need to focus our energy and dollars on fewer countries. So, we decided to exit a number of countries where the required investment and market potential don’t align. You likely saw that we recently exited Greece and Turkey. We are also ceasing operations in Morocco, Panama, The Philippines, Puerto Rico, Taiwan, Thailand and Uruguay.

Let’s be clear: these are tough actions to take, especially when we believe we’re stronger than ever. We’re doing all we can to make these transitions as easy as possible, but it’s not easy to lose some great members of the Groupon family. Yet just as our business has evolved from a largely hand-managed daily deal site to a true ecommerce technology platform, our operational model has to evolve. Evolution is hard, but it’s a necessary part of our journey. It’s also part of our DNA as a company and is one of the things that will help us realize our vision of creating the daily habit in local commerce.

Last, while this is a lot of change, here’s what’s not changing: Our mission to connect local commerce; our commitment to delivering great deals to our customers and real value to our merchants and our belief that Groupon is a unique and amazing place to work.

Thank you for your commitment and your partnership on this journey. We expect the next stage for Groupon will be our best.


Groupon for Veterans hosts a Career Day for Local Chicago Veterans


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Groupon’s veterans employee resource group recently hosted a career day targeted at men and women transitioning out of the military looking to fine tune their skills and find the next exciting professional opportunity.

We kicked off the day with a Lunch & Learn inviting veterans and employees to join us as we heard from entrepreneurs from Bunker Labs – an incubator to house veteran-owned technology companies – in a panel discussion. Panelists included:

  • Justin Walker – Director of Programs, Bunker Labs
  • Michael Hubbard – Mentor at Bunker Labs & President of the Chicago Veterans Leadership Council
  • Michael Keppen – Entrepreneur at Bunker Labs & Founder of Thrive Project for America

Version 2After a great chat with these inspiring folks, our group of veterans worked with Human Resources professionals from our Recruiting and Talent Development teams to participate in professional development workshops focusing on translating their work done in the military to a professional setting, resume building and LinkedIn, interview skills, and networking 101.

We wrapped up the fun-filled day with a Career Fair and Networking Event where veterans got the opportunity to mingle with Groupon employees and learn about the different department that make this company a well-oiled machine.

Groupon employee and Marine, Greg Jumes, mentioned,”Looking for a job sucked. You feel lost and unsure about your life; because up until your separation date, you have had everything laid out for you. I’m proud to be working for a company that is pro-active in the hiring of veterans and assisting them in professional development via workshops and events. I feel that I’m still able to serve my brothers and sisters in arms from a civilian position.”DSC_0268

Groupon for Veterans is proud to support and provide professional development opportunities for those who have served our country and are looking forward to hosting more events like this in the future!

Groupon is committed to hiring and cultivating a diverse talent pool to continue driving business results across engineering and the company at large. With continued growth and expansion, positioning ourselves for the future is more critical than ever. Groupon’s commitment to diversity spreads across the board. Diversity in people, perspectives, and tools creates an environment of innovation, development, and support that fuels our ability to best serve our customers.

The mission of Groupon for Veterans is to educate the community on Groupon’s core values and desire to give back to those that have served and continue to serve. Our goal is to draw on the professional skills associated with military service through active marketing and community engagement. Groupon for Veterans has an open membership which includes veterans, those currently on active duty, their families, and anyone who supports those who serve our country.

Groupon Seeks to Hire (but not really) Someone to do Nothing

Screen Shot 2015-06-25 at 7.34.33 AMThe job (that’s not really a job) offers $100,000

Groupon plans on hiring (but not really hiring) someone to do the easiest job in the world*. The job (that’s not actually a job) that we’ll hire for (not hire at all), requires this new employee (who is not employed by Groupon) to do nothing. Additionally that job (not a job) pays $100,000. Clear and simple.

“Wait, what?” said Vic Galon, Groupon’s Head of Workforce Leverage and Productivity.

Could that person be you? Yes, maybe or not at all. According to Human Resources (they have nothing to do with this) there’s a pretty simple entry method in place — like going to this landing page and then “purchasing a Groupon”** — that you’re probably already doing anyway. In fact, that’s exactly the way to enter. The application (rather, steps on buying Groupons) can be found HERE.

Go to the landing page. Buy a Groupon**. Get entered to win. Anticipate victory (or disappointment). We’re not really allowed to say, but this video should help illustrate where we’re going with this.

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End the Gift Gap: Sign the Petition


Groupon Launches Petition Calling for an End to the Deplorable 33% Disparity Between Father’s and Mother’s Day Gifts

In an effort to fix the corrupt and unfair system that devalues Dad, Groupon takes a firm, public stance for equal gifting. Period.

In honor of Father’s Day this coming Sunday, Groupon has launched a petition calling for an end to the 33 percent gift gap due to people spending less on Dad for Father’s Day than they do on Mom for Mother’s Day. According to the National Retail Federation, shoppers spend an average of $172.63 on Mother’s Day, while Dad only gets $115.572 for Father’s Day––a difference of $57.06 or 33 percent less.

“Father’s Day should never, ever be merely an afterthought, and that’s precisely why we’ve decided to take a stand, providing people with the resources they need to make this movement a reality” “Father’s Day should never, ever be merely an afterthought, and that’s precisely why we’ve decided to take a stand, providing people with the resources they need to make this movement a reality,” said John Referlockel, fairness-expert-in-residence, Groupon. “After all, Dad let you do what you wanted even when Mom said no, chased away your prom date and walked you down the aisle. He’s definitely worth an additional $60.”

In an effort to help eliminate the Dad and Mom gap, Groupon is offering a number of unbeatable gifts that will leave you with no excuse not to treat both parents equally.

Win an ASUS ZenFone 2

Screen Shot 2015-05-18 at 3.26.14 PMTired of yelling your texts to friends and family? We’ve got an easy solution: Win an ASUS ZenFone 2. Just visit our Facebook Page on May 19th and let us know who’s the first person you’d call if you won. Not feeling lucky enough to harness the universe’s power of chance? You can purchase the phone on our site right here.


Read the Official Rules:

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Can’t Make It Home for Mother’s Day?

Groupon Will Send the Perfect Child in Your Place for $25,000

Groupon has last-minute Mother’s Day gifting options for every mom, even if you’re celebrating from afar or you’ve simply forgotten to buy a present

Groupon recognizes that it’s difficult for everyone to make it home for Mother’s Day, thus missing out on the irreplaceable, unquantifiable time spent with Mom and the rest of the family. As a result, Groupon is offering the ultimate experience called ”A Mother’s Love is Priceless” where for just $25,000 a perfect child stand-in, who is really a twenty-six-year-old adult male, will travel to Mom and spend the day with her. Mr. Perfect, Johnny Cadillac, is a highly trained Groupon employee who will hang out with Mom and do all of the things that she has always lovingly nagged you to do such as eat five full servings of vegetables (at once), rinse dishes before placing them in the dishwasher, wear pants and even be nice to your sister.

Johnny Cadillac, the perfect child, will do all of the things that she has always lovingly nagged you to do such as eat five full servings of vegetables (at once), rinse dishes before placing them in the dishwasher, wear pants and even be nice to your sister.

“While you can’t really put a price tag on hanging out with Mom on Mother’s Day, we think we’ve found the next best solution,” said Johnny Cadillac, Groupon Son. “I’m incredibly skilled at all of the things Mom has always asked you to do––even though you and I both know they’re for your own good.”

The entire ”A Mother’s Love is Priceless” stand-in experience includes:

  • One Groupon employee to fill in for you with your mom on Mother’s Day
  • 16 hours of enthusiastic obedience as your Groupon proxy dotes on your mother and completes common household chores
  • Airfare for your Groupon proxy to travel to your mother’s home (valid only in the continental U.S.)
  • A $5,000 shopping spree for Mom at her favorite local stores
  • A one-day stretch limo rental
  • House-cleaning services
  • A family photo
  • A catered, in-home family dinner for up to six people, including centerpieces, candelabras, linens and food

A short video clip of Johnny’s areas of expertise––complete with a mom testimonial––can be found here.

In addition to the ”A Mother’s Love is Priceless” experience, Groupon also has several free last-minute Mother’s Day gifting options, including:

  • Give Mom a Break with The Chore Wheel – This Mother’s Day, give Mom the break she deserves by leaving any and all labor or upkeep to whomever is close by and also not Mom. Groupon customers receive a two-part chore wheel with customizable chore fields and completely un-customizable fields for assigning a worker to each task. Some assembly is required, specifically by any person other than Mom.
  • One Official Timeout for Mom – When presented with a task, great or small, Mothers can just present their Official Timeout for a reprieve from all responsibilities. While a great item to use on Mother’s Day, the Official Timeout has no expiration date and can be reused any time Mom needs some me-time.
  • Outstanding Achievement in Human Creation Award – On a biological level, Mothers are the genesis and building blocks for all scientific discoveries. In the argument of “Which came first, the Mother or the scientist?” Moms are the clear answer. Recognize your Mother’s advancements in the fields of biology and human sciences with this totally real and really scientific prize. Nominees receive a voucher that doubles as a custom certificate heaping deserved praise on mothers for their breakthroughs in creating human life.
  • The Mom-A-Phone – Groupon’s new innovation, The Mom-A-Phone, helps Moms make sure their message is heard while cutting down on avoidable punishments for neglected chores. The conical amplification system fits comfortably in front of the mouth, turning up the volume on mothers’ voices so instructions can fight through tiny ears clogged by sound-dampening ossicles, ensuring that requests will never be missed again. Moms delight in being heard, and kids feel relief after finally having direction in their lives.

View the complete Groupon Mother’s Day Gift Shop, and have a happy Mother’s Day!

Arianna Huffington Talks to Groupon Employees About Redefining Success

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On Monday, April 13, Groupon had the honor of hosting Arianna Huffington — president and editor-in-chief of one of the fastest growing media companies in the world, one of Time Magazine’s 100 most Influential People and Forbes’ Most Powerful Women, 14-time author and Pulitzer Prize winner — for an inspirational View from the Top speaking event.

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Five hundred employees from Groupon’s Chicago HQ attended live and hundreds more tuned in across the globe to hear Arianna masterfully weave in witty personal and professional anecdotes, delivered in her distinctly charming Greek accent, as she discussed themes from her latest book, Thrive: The Third Metric to Redefining Success and Creating a Life of Well-being, Wisdom, and Wonder. The book suggests that while success is often based on money and power, the “third metric,” which includes well-being, wisdom, wonder and giving, has a profound affect on our work and personal lives.

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 Arianna offered ways to tend to this often under-appreciated metric that include getting 8 hours of sleep a night (gasp!), creating a “Thrive Tribe,” or group that supports prioritizing self care, and undergoing a “digital detox” so that you control your smartphone and inbox, not the other way around.

Screen Shot 2015-04-15 at 5.42.18 PM.pngNicole Janci, Senior Director GrouponLive and event moderator

Delivered to an auditorium brimming with ambitious, hard-working employees of arguably the fastest growing company in history — not to mention a technology company — Arianna’s message brought terrific insight into how to have a healthy career and personal life without sacrificing either. Check out the 2-minute video below to get a glimpse of the View from the Top event and hear reactions from Vice President of Human Resources, Nadia Rawlinson, and Senior Director of GrouponLive and event moderator, Nicole Janci.

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Planning team: Senior Director GrouponLive Nicole Janci, Vice President Human Resources Nadia Rawlinson, guest speaker Arianna Huffington, Talent Development Manager Cassandra Black,  Communications Manager Nicole Touma, Director Experiential Marketing Noelle Provencial, Talent Development Specialist Melissa Urban and (not pictured) Technical Recruiter Allison Didominick

The Future is Meow: Introducing Grøüber

The cat’s out of the bag and behind the wheel.grouber-car

feature-middleToday we proudly announce the debut of Grøüber––a revolutionary new car service with feline drivers that provides people with affordable transportation to their Groupon deals. Using cars with GPS-guided red lasers we signal the correct route to the four-legged kitty captain behind the wheel to make your trip as quick and efficient as possible. And when funds are running low, Grøüber riders save more than just a whisker of cash through fares that only decrease when demand surges.

“We’ve yet to see anyone successfully tackle the transportation-for-hire market, and launching our own service made purrfect sense for Groupon because we have tens of millions of customers looking to redeem deals without having to claw their way through traffic,” said Barnicus Stapleton, feline fleet commander and director of haulage and wellness, Groupon. “And best of all, you can be assured of a peaceful ride because everyone knows that cats have complete indifference towards people.”

How does it work?

  • Step 1: Request a car through the Grøüber mobile app after purchasing your Groupon deal.
  • Step 2: Enjoy a quiet, peaceful ride while your Chauffeur-y Friend stays relentlessly focused on the laser ahead, guiding you to your chosen deal destination.
  • Step 3: That’s it — just thank your adorable driver and be on your way! The trip and driver gratuity are automatically paid for via your Grøüber mobile app. (Additional Catnip tips are accepted only in Colorado and Washington at this time.)

Grøüber will eventually be available in every major U.S. market, and riders can visit to download the Grøüber mobile app.

We’re sure fives of people watched the Stossel thing. Had they asked, this is what we’d have said.

It’s disheartening that someone would resort to manipulating the facts to spin up a story that is 100% without merit just to discredit the mayor. Groupon was one of more than 250 companies that applied for and received a tax credit from Governor Quinn and the state of Illinois in 2011. Eric Lefkofsky was a noted supporter of Governor Quinn’s opponent, Bruce Rauner. This grant had nothing to do with politics and had everything to do with creating jobs in the state of Illinois. To allege otherwise is inappropriate and irresponsible.

Thank You for Celebrating Groupon Day

In response to the overwhelming outpour of Groupon’s signature green-themed celebrations the past few days, Groupon has issued a formal announcement of appreciation to the city of Chicago. Beginning on Saturday and through today, Chicagoans painted the entire city Groupon Green — from attire and beverages to turning the Chicago River into an emerald cascade and TWO parades.

“We are both honored and humbled that Chicago, the city we call home, has come together and presented such a heartwarming gesture,” said Barnicus Stapleton, Director of Green Initiatives at Groupon. “We’ve even heard rumors that it might become an annual celebration. Really, it’s just too much. You’re embarrassing us.”

Also, to commemorate the celebration, Groupon has announced that their official company plant is now a clover.