Groupon’s Best of 2012

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We asked you who’s the best, you listened, you responded, and we listened. Now we get to announce the launch of Best of Groupon, a special collection of offers from more than 1,700 of our top local businesses.

From our GrouponWorks Merchant Blog:

The collection honors merchants for their popularity and high levels of customer service and gives consumers the chance to start a new adventure or relive some of their Groupon favorites, from sushi dinners to ziplines. Continue Reading

Groupon Serves Up Breadcrumb

Today we’re excited to announce the national launch of Breadcrumb! Just a few months ago, Groupon acquired Breadcrumb – an easy-to-use, powerful and affordable iPad point-of-sale (POS) system that helps local restaurants, bars and cafes run more effectively – in another step towards becoming the world’s commerce operating system.

I spent years working in restaurants and bars suffering with expensive, outdated and confusing POS systems. We started Breadcrumb to provide the hospitality industry with the best POS experience it has ever had. We do that by combining intuitive and sophisticated software with outstanding support. Gone are the days of clunky terminals and expensive equipment with little or no support – Breadcrumb removes the complexities, frustrations and high costs common to legacy POS solutions. In other words, it’s just what restaurants and bars have been waiting for.

Breadcrumb streamlines all activity at local restaurants, cafes and bars, from taking and placing orders, to table management, payment processing and analyzing sales so merchants can learn about and improve their businesses.

After a successful pilot in New York City, we’re thrilled to be ready to offer service to all hospitality merchants in the U.S. for as little as $99 per month. Breadcrumb’s key benefits are:

  • Simplicity – Breadcrumb is as easy as using an iPad app. Servers can search for menu items or rearrange tables with a finger swipe, software updates are free and automatic, and we even ship new customers an all-in-one Breadbox that contains all hardware required to get started.
  • Powerful Features – Everything a restaurant or bar needs to operate more efficiently and deliver impeccable customer service.  Breadcrumb has a full range of features that allows hospitality businesses to manage labor, take orders, process payments and analyze performance. Users can merge or split checks, add or adjust menu items, set employee access levels, view real-time sales and labor reports and more.
  • 5- Star Support – Includes free 24/7 tech support from a dedicated team of hospitality specialists who have years of restaurant and bar experience.

Breadcrumb’s unique pricing model also sets it apart from other systems. Breadcrumb customers save thousands on hardware vs. legacy systems, pay no upfront fees, and aren’t pressured into long-term contracts. It’s not just about price – we’re so confident in Breadcrumb that if users aren’t happy within 30 days, they’ll get their money back, guaranteed.

We built Breadcrumb to solve a problem I faced, and I truly believe in its power to make hospitality folks’ lives easier. We’re excited to bring Breadcrumb to even more businesses and contribute to Groupon’s continued transformation into the world’s local commerce operating system!

Seth Harris

General Manager, Breadcrumb

Introducing Groupon Payments

In the past, our merchant partners have often told us that their traditional payment systems are expensive and cumbersome–so we stepped up to the plate and developed our own payments service guaranteed to be the simplest and lowest cost option for Groupon merchants to accept credit cards. Today we’re announcing the launch of Groupon Payments, the latest addition to our extensive suite of merchant products and services.

After a successful pilot in the San Francisco Bay area, Groupon Payments is now available to all Groupon merchants in the U.S.! Built into the latest version of the Groupon Merchants app for the iPhone and iPod Touch, Groupon Payments facilitates credit card transactions for any Groupon merchant. And since the service is already built into the app, existing Groupon merchants can enroll quickly and smoothly.

Groupon Payments is perfect for any business whether it’s a spa, deli, bar, salon or restaurant. In addition to slashing transaction fees, Groupon Payments offers services that most of the traditional processors don’t. Rather than waiting the typical two or three days for credit card payments to hit an account, Groupon Payments users get paid overnight. It’s never been easier to calculate bill totals, process refunds, redeem Groupon vouchers, email receipts and most importantly, save money!

With the online Groupon Payments Center, business owners can view a live transaction history, check daily sales reports, track deposits to an account and analyze revenue trends. Groupon provides a sturdy audio jack card-swiping device free of charge – merchants can opt for a high-volume case-based reader if they need it. Plus, if there is ever a need to reach us, we’ve put together a dedicated Groupon Payments support team available by phone and email 7-days a week to answer any and all questions.

We’re confident Groupon Payments will make for a better experience between customers and employees, make merchants lives easier with the aggressively competitive rates and extensive features we’re offering, and the operating system for local commerce is becoming an exciting reality.

For more information, please check out Questions? Feedback? We’d love to get your thoughts below.

Featured Groupon Now! Merchant: Rain Boutique & Salon

Today’s featured merchant post is guest-authored by Merchant PR Coordinator, Tom M.:

A milestone is a way to track where you’ve been, how far you’ve come, and how surprisingly useful that rock tumbler was as a gift. We’re excited to announce that Groupon Now! recently sold its 1.5 millionth deal in just under a year’s time. To commemorate this historic event we’d like to highlight one of the merchants that helped push the sales tally past this milestone—transaction number 1,499.616, a salon service at Vancouver’s Rain Boutique & Salon.

Having already sold hundreds of Groupon Now! offers, the success of the real time deals platform isn’t a surprise to Rain’s marketing manager, Raissa Alvero.

“Groupon Now! is a great marketing tool for us. These deals really help drive traffic during off-peak hours,” Raissa said. “The customers who come into our business are consistently awesome clients who come back on a regular basis.”

Raissa likes the fact that merchants have the flexibility to start and stop Groupon Now! deals through a personalized dashboard, providing Rain with the power to manage the flow of customers coming into the business in real time and the ability to analyze the return on investment for future promotional efforts.

Additionally, according to Raissa, Groupon Now! customers have regularly purchased above and beyond the value of the deal in the form of sales in the boutique area of the business and products from the salon.

The 1.5 millionth Groupon Now! deal was sold at CiCi’s Nails right here in Chicago. If you’d like to learn more about becoming a Groupon merchant, please visit

Featured Merchant: The Cellar Door

Suburban Chicago Business Owner Finds Audience with Groupon

As a small business owner in a metropolitan area of almost 9.5 million people, Sean Chaudhry had to find a cost-effective, creative, effective, and efficient way to market his two suburban Chicago businesses to his potential customer bases. He found it through Groupon.

Both of Chaudhry’s businesses, The Cellar Door located in Downer’s Grove, Ill. and Hinsdale Wine Shop located in Hinsdale, Ill., experienced great successes with reaching new customers and growing sales through the running of Groupon deals.

The Cellar Door, a by-the-glass wine bar with a limited food menu, recently saw a considerable uptick in sales and new customers after running a $15 for $30 worth of food and drinks Groupon deal. “I would estimate that about 85 percent of Groupon customers spent more than the face value of the offer,” Chaudhry said. “In fact, one table using the deal spent $270.”

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