Wonderful experience. Staff was very professional and gracious

It was a great experience very clean place professional staff and great service will come back again

Let me start by saying the facial itself was wonderful, and I would have considered coming back, but the overall experience was frustrated by the lack of customer service at the front desk. BEFORE buying, I called the office and asked them if I could buy the Groupon and decide which procedure to have after an initial consultation on my visit. I wasn't sure if I was a good candidate for a chemical peel. They said yes. I showed up, and after a brief discussion decided on the Hydradermabrasion Facial. While lying on the esthetician's table, I was asked to sign a form saying I agree to it instead of the Chemical Peel and she would figure out the difference in price. I asked her if the Chemical Peel was more expensive than the Hydradermabrasion, and she said yes, so obviously, I thought that meant I might possibly get a refund or credit, but after a very nice facial, I get to the front desk and receive an invoice for $75.00, which is more than the initial Groupon I paid for!! Her explanation made NO SENSE, but I was so frustrated by the BAIT and SWITCH that I just wanted to get out of there. Why would I buy a Groupon, to only turn around and pay FULL PRICE at the time of service, after they said we could decide once I got there??? I would have happily paid the $13.00 difference between coupon prices, that would've been fair, but to charge full price minus their profit after Groupon takes their cut, is just wrong, doesn't make any sense, and is not good customer service. Beside this Bait and Switch issue, the girl who did my facial was awesome, and the place was clean, comfortable, and professional. I would give her 5 stars because my skin felt amazing, and she was very pleasant.

Staff was friendly, informative. Great experience!

I had a nice experience at Amazing Face Medi-Spa. It was easy to book an appointment. The receptionist was very polite and professional. They had me fill out some very basic information about my health history and previous skin procedures. I was taken taken to a small room where I read and signed a consent form. They gave me a book of the services they offer to browse through while I was waiting. Everything looked nice but was out of my price range. Other than being given this book to look at there was no "upselling" and I didn't feel any pressure. The nurse practitioner, Darlyn, asked me several questions about my skin and my routine. I felt like it was a good consultation and she listened to me. She told me that she recommended that I buy an after care kit of products for the week after my procedure. I guess I could have declined, but I spent the $45. So be prepared for that. I'm currently using the products as directed. The chemical peel it's self only takes a few minutes. It burned as I expected I would. Darlyn told me that she is conservative with the peel for a customer's first time because she needs to know how that individual will handle it. She treated my entire face. Another poster said they only had parts of their face done, but that wasn't true for me, she treated all my skin. Like I said, the treatment stings, but it's tolerable. She checked with me about my tolerance level. At the end she put a really nice aloe on my face that felt really nice. Overall, it was a great experience and I plan on doing it again in 6-8 weeks. I left a tip because I didn't know if I was supposed to tip after this type of procedure, but I'm glad I did because it was good service. It's currently 3 days after the treatment and yes, my chin and cheeks are peeling.