Let me start by saying the facial itself was wonderful, and I would have considered coming back, but the overall experience was frustrated by the lack of customer service at the front desk. BEFORE buying, I called the office and asked them if I could buy the Groupon and decide which procedure to have after an initial consultation on my visit. I wasn't sure if I was a good candidate for a chemical peel. They said yes. I showed up, and after a brief discussion decided on the Hydradermabrasion Facial. While lying on the esthetician's table, I was asked to sign a form saying I agree to it instead of the Chemical Peel and she would figure out the difference in price. I asked her if the Chemical Peel was more expensive than the Hydradermabrasion, and she said yes, so obviously, I thought that meant I might possibly get a refund or credit, but after a very nice facial, I get to the front desk and receive an invoice for $75.00, which is more than the initial Groupon I paid for!! Her explanation made NO SENSE, but I was so frustrated by the BAIT and SWITCH that I just wanted to get out of there. Why would I buy a Groupon, to only turn around and pay FULL PRICE at the time of service, after they said we could decide once I got there??? I would have happily paid the $13.00 difference between coupon prices, that would've been fair, but to charge full price minus their profit after Groupon takes their cut, is just wrong, doesn't make any sense, and is not good customer service. Beside this Bait and Switch issue, the girl who did my facial was awesome, and the place was clean, comfortable, and professional. I would give her 5 stars because my skin felt amazing, and she was very pleasant.
I had a nice experience at Amazing Face Medi-Spa. It was easy to book an appointment. The receptionist was very polite and professional. They had me fill out some very basic information about my health history and previous skin procedures.
I was taken taken to a small room where I read and signed a consent form. They gave me a book of the services they offer to browse through while I was waiting. Everything looked nice but was out of my price range. Other than being given this book to look at there was no "upselling" and I didn't feel any pressure.
The nurse practitioner, Darlyn, asked me several questions about my skin and my routine. I felt like it was a good consultation and she listened to me. She told me that she recommended that I buy an after care kit of products for the week after my procedure. I guess I could have declined, but I spent the $45. So be prepared for that. I'm currently using the products as directed.
The chemical peel it's self only takes a few minutes. It burned as I expected I would. Darlyn told me that she is conservative with the peel for a customer's first time because she needs to know how that individual will handle it. She treated my entire face. Another poster said they only had parts of their face done, but that wasn't true for me, she treated all my skin.
Like I said, the treatment stings, but it's tolerable. She checked with me about my tolerance level. At the end she put a really nice aloe on my face that felt really nice.
Overall, it was a great experience and I plan on doing it again in 6-8 weeks. I left a tip because I didn't know if I was supposed to tip after this type of procedure, but I'm glad I did because it was good service. It's currently 3 days after the treatment and yes, my chin and cheeks are peeling.
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About This Deal
One Ultherapy Non-Surgical Brow Lift Treatment
what’s included: consultation and 1 non surgical brow lift using Ulthera.
Ultherapy is the only non-invasive treatment cleared by the FDA for lifting the skin on the neck, chin, and brow, and improving lines and wrinkles on the décolletage. Ultherapy uses microfocused ultrasound to lift and tighten loose skin over time, without any downtime.
You may book your appointment online at www.myaponline.com/amazingface or call 805-409-7770 for inquiries.
Promotional value expires 180 days after purchase. Amount paid never expires.Limit 3 per person, may buy 1 additional as gift(s). May be repurchased every 30 days. Appointment required. Must sign waiver.Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.Learn about Strike-Through Pricing and Savings
About Amazing Face Medi-Spa
Amazing Face Medi-Spa is the ultimate medical aesthetic destination in Thousand Oaks, CA for advanced, non-invasive, anti-aging and weight loss management. Operated by Darlyn Grace Lopez, a board-certified nurse practitioner who is passionate in helping patients look and feel their best using advance and non-invasive procedures such as Ultherapy, Theramage FLX, PDO Thread Lift, Collagen Induction Therapy, PRP and injectables. Our goal is to provide each of our clients with customized results from their anti-aging procedure that are natural-looking and long-lasting.