A Chat with American Express CLub
What services does your business offer and what makes your business stand out from the competition?
We are not Uber, a taxi or Lyft. Normal members receive concierge services such as our reps calling and booking tickets or reservations for you. And for small things like forgetting your cell or laptop, we'll bring it back immediately. We also offer security services if need be.
What was the inspiration to start or run this business?
To offer luxury services at an affordable price, and counter attack greedy companies obsessed with getting your personal info.
What do you love most about your job?
When I receive messages from customers thanking me for booking their trips and creating a personal relationship. Plus building trust in the brand.
What is the best reaction you've ever gotten from a customer?
"OMG. I'm booking with you guys every time for the airport, concert... I don't care!" - Sarah