Devan and Reena Shah, and Tek Mehreteab are passionate about tea. By sourcing leaves from eight regions in India, China, Sri Lanka, Taiwan, and Japan, they are able to proffer more than 300 standard and specialty varieties online and inside Chado Tea Room. The name Chado, taken from the Chinese cha, meaning "tea," and the Japanese do, meaning "path," speaks to the owners’ strict standards for their product. Many of their green, black, white, and oolong teas are USDA-certified organic; the Shahs also stock unique varieties such as Chinese Pu-erh teas and hand-tied blooming tea balls. In addition, they brew special house blends for the morning, afternoon, and evening, helping customers find the right blend to start the day or serve to bats that have invaded their home.

Staffers pair teas with an array of cream-topped scones, cookies, cakes, and roasted savory sandwiches during teatime at Chado's three tearooms. Though each location is decorated differently, the same three-tiered sandwich platters and steaming pots of tea travel between panda paintings hanging in the Los Angeles location, underneath strings of holiday lights at the Pasadena location, and between ceiling-high wooden shelves stocked with mugs, filters, teapots, and bags of loose-leaf tea at the Hollywood location.