The staff at Chicago Mattress Outlet is determined to prevent people from paying too much for a good night's sleep. The mattresses come only from respected brands such as Serta, Simmons, and Tempur-pedic, but they make their way to the spacious showrooms in a variety of ways. Many are overstock pieces, meaning that they're sourced from stores that either bought too many or didn't notice when the mattresses they already owned decided to pair off and multiply. Others are discontinued models, while others are sold in mismatched sets or have cosmetic irregularities.

To empower their customers, staff at Chicago Mattress Outlet have drafted a buying guide. Above all, they recognize the importance of really getting to know the surface where you'll spend a third of your day, suggesting customers do things such as lie down for ten minutes on a potential purchase and try out different models in order from firmest to softest. They also roam the sales floor—not to try to push more-expensive products, but to guide customers through their recommended three-step fitting process.