Since its inception almost 40 years ago, Complete Auto Body and Repair has prioritized customer convenience. To realize this goal, owner Kurt Barks has implemented a 24-hour customer-service phone line, which, as he tells FenderBender magazine, assuages the frustration people feel when they can’t contact personnel after hours. “People don’t want to speak to a computer; they want to talk to somebody who cares,” Kurt says, underscoring his commitment to quick service and antirobot propaganda. He parlays this emphasis into a host of shop amenities, including 24-hour towing service, discounted rental cars, and complimentary drop-off service to locations within 5 miles of the shop. A novel Service, Park & Fly program even ferries customers to Lambert-St. Louis International Airport while an ASE-certified crew rehabs rides and stores them until their owners return from out of town.