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ITIL Foundation

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Highlights

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance. 

Target Group:
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
This may include but is not limited to, IT professionals, business managers and business process owners.

Learning Objectives:
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
  • Service Management as a practice
  • The Service Lifecycle
  • Generic concepts and definitions
  • Key Principles and Models
  • Processes
  • Functions
  • Roles
  • Technology and Architecture
  • ITIL Qualification scheme
  • Mock exam:
    The purpose is to help the candidate to pass the ITIL Foundation exam. Specifically, candidates must sit minimum one ITIL Foundation mock exam.

    Format of the Examination:
    • Type: Multiple choice, 40 questions. The questions are selected from the full ITIL Foundation in IT Service Management examination question bank.
    • Duration: Maximum 60 minutes.
    • Provisions for Additional Time relating to language: Candidates sitting the examination in a language other than their native language have a maximum of 75 minutes and are allowed the use of a dictionary.
    • Prerequisite: Accredited ITIL Foundation training is strongly recommended, but is not a prerequisite.
    • Supervised: Yes
    • Open Book: No
    • Pass Score: 26/40 or 65%
    • Distinction Score: None
    • Delivery: Online or Paper Based. Examination agent facility with a proof of education providers.
    Duration: Three days (18 hours of contact time) – includes lecture, exam preparation and exam.

    Full Course Title: The ITIL Foundation Certificate in IT Service Management 

    Class Starting Monday, March 23

    3 sessions

    • Monday, March 23, 8:30AM- 5:00PM
    • Tuesday, March 24, 8:30AM- 5:00PM
    • Wednesday, March 25, 8:30AM- 5:00PM

    Class Starting Monday, March 30

    3 sessions

    • Monday, March 30, 8:30AM- 5:00PM
    • Tuesday, March 31, 8:30AM- 5:00PM
    • Wednesday, April 01, 8:30AM- 5:00PM

    Class Starting Monday, April 06

    3 sessions

    • Monday, April 06, 8:30AM- 5:00PM
    • Tuesday, April 07, 8:30AM- 5:00PM
    • Wednesday, April 08, 8:30AM- 5:00PM

    Class Starting Monday, April 13

    3 sessions

    • Monday, April 13, 8:30AM- 5:00PM
    • Tuesday, April 14, 8:30AM- 5:00PM
    • Wednesday, April 15, 8:30AM- 5:00PM

    Class Starting Monday, April 20

    3 sessions

    • Monday, April 20, 8:30AM- 5:00PM
    • Tuesday, April 21, 8:30AM- 5:00PM
    • Wednesday, April 22, 8:30AM- 5:00PM

    Class Starting Monday, April 27

    3 sessions

    • Monday, April 27, 8:30AM- 5:00PM
    • Tuesday, April 28, 8:30AM- 5:00PM
    • Wednesday, April 29, 8:30AM- 5:00PM

    Class Starting Monday, May 04

    3 sessions

    • Monday, May 04, 8:30AM- 5:00PM
    • Tuesday, May 05, 8:30AM- 5:00PM
    • Wednesday, May 06, 8:30AM- 5:00PM

    Class Starting Monday, May 11

    3 sessions

    • Monday, May 11, 8:30AM- 5:00PM
    • Tuesday, May 12, 8:30AM- 5:00PM
    • Wednesday, May 13, 8:30AM- 5:00PM

    Class Starting Monday, May 18

    3 sessions

    • Monday, May 18, 8:30AM- 5:00PM
    • Tuesday, May 19, 8:30AM- 5:00PM
    • Wednesday, May 20, 8:30AM- 5:00PM

    Class Starting Monday, May 25

    3 sessions

    • Monday, May 25, 8:30AM- 5:00PM
    • Tuesday, May 26, 8:30AM- 5:00PM
    • Wednesday, May 27, 8:30AM- 5:00PM

    Classes are only held if at least 5 students show up.

    The class identified is made available through CourseHorse, a 3rd party marketplace for ITIL classes and more. Groupon is not affiliated with or sponsored by the merchant, Mountainview ITSM, in connection with this offer. Please contact Groupon customer service for all inquiries related to this offer. Inquiries placed to CourseHorse will be directed back to Groupon.

    What You'll Get

    The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

    The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance. 

    Target Group:
    The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

    • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
    • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
    This may include but is not limited to, IT professionals, business managers and business process owners.

    Learning Objectives:
    Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
  • Service Management as a practice
  • The Service Lifecycle
  • Generic concepts and definitions
  • Key Principles and Models
  • Processes
  • Functions
  • Roles
  • Technology and Architecture
  • ITIL Qualification scheme
  • Mock exam:
    The purpose is to help the candidate to pass the ITIL Foundation exam. Specifically, candidates must sit minimum one ITIL Foundation mock exam.

    Format of the Examination:
    • Type: Multiple choice, 40 questions. The questions are selected from the full ITIL Foundation in IT Service Management examination question bank.
    • Duration: Maximum 60 minutes.
    • Provisions for Additional Time relating to language: Candidates sitting the examination in a language other than their native language have a maximum of 75 minutes and are allowed the use of a dictionary.
    • Prerequisite: Accredited ITIL Foundation training is strongly recommended, but is not a prerequisite.
    • Supervised: Yes
    • Open Book: No
    • Pass Score: 26/40 or 65%
    • Distinction Score: None
    • Delivery: Online or Paper Based. Examination agent facility with a proof of education providers.
    Duration: Three days (18 hours of contact time) – includes lecture, exam preparation and exam.

    Full Course Title: The ITIL Foundation Certificate in IT Service Management 

    Class Starting Monday, July 13

    3 sessions

    • Monday, July 13, 8:30AM- 5:00PM
    • Tuesday, July 14, 8:30AM- 5:00PM
    • Wednesday, July 15, 8:30AM- 5:00PM

    Class Starting Monday, July 20

    3 sessions

    • Monday, July 20, 8:30AM- 5:00PM
    • Tuesday, July 21, 8:30AM- 5:00PM
    • Wednesday, July 22, 8:30AM- 5:00PM

    Class Starting Monday, July 27

    3 sessions

    • Monday, July 27, 8:30AM- 5:00PM
    • Tuesday, July 28, 8:30AM- 5:00PM
    • Wednesday, July 29, 8:30AM- 5:00PM

    Class Starting Monday, August 03

    3 sessions

    • Monday, August 03, 8:30AM- 5:00PM
    • Tuesday, August 04, 8:30AM- 5:00PM
    • Wednesday, August 05, 8:30AM- 5:00PM

    Class Starting Monday, August 10

    3 sessions

    • Monday, August 10, 8:30AM- 5:00PM
    • Tuesday, August 11, 8:30AM- 5:00PM
    • Wednesday, August 12, 8:30AM- 5:00PM

    Class Starting Monday, August 17

    3 sessions

    • Monday, August 17, 8:30AM- 5:00PM
    • Tuesday, August 18, 8:30AM- 5:00PM
    • Wednesday, August 19, 8:30AM- 5:00PM

    Class Starting Monday, August 24

    3 sessions

    • Monday, August 24, 8:30AM- 5:00PM
    • Tuesday, August 25, 8:30AM- 5:00PM
    • Wednesday, August 26, 8:30AM- 5:00PM

    Class Starting Monday, August 31

    3 sessions

    • Monday, August 31, 8:30AM- 5:00PM
    • Tuesday, September 01, 8:30AM- 5:00PM
    • Wednesday, September 02, 8:30AM- 5:00PM

    Class Starting Monday, September 07

    3 sessions

    • Monday, September 07, 8:30AM- 5:00PM
    • Tuesday, September 08, 8:30AM- 5:00PM
    • Wednesday, September 09, 8:30AM- 5:00PM

    Class Starting Monday, September 14

    3 sessions

    • Monday, September 14, 8:30AM- 5:00PM
    • Tuesday, September 15, 8:30AM- 5:00PM
    • Wednesday, September 16, 8:30AM- 5:00PM

    Class Starting Monday, September 21

    3 sessions

    • Monday, September 21, 8:30AM- 5:00PM
    • Tuesday, September 22, 8:30AM- 5:00PM
    • Wednesday, September 23, 8:30AM- 5:00PM

    Class Starting Monday, September 28

    3 sessions

    • Monday, September 28, 8:30AM- 5:00PM
    • Tuesday, September 29, 8:30AM- 5:00PM
    • Wednesday, September 30, 8:30AM- 5:00PM

    Classes are only held if at least 5 students show up.

    The class identified is made available through CourseHorse, a 3rd party marketplace for ITIL classes and more. Groupon is not affiliated with or sponsored by the merchant, Mountainview ITSM, in connection with this offer. Please contact Groupon customer service for all inquiries related to this offer. Inquiries placed to CourseHorse will be directed back to Groupon.

    The Fine Print

    Expiration varies.

    • ALL SALES FINAL.
    • Must be 18 or older to attend
    • Voucher valid only for date and time listed; may not be exchanged, altered, or redeemed for other dates, but may send a friend in place.
    • Must present CourseHorse confirmation email upon arrival.
    • Purchaser name must be provided at checkout; this information will be shared with CourseHorse and course provider for purposes of order fulfillment.
    • Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply.
    • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
    • Offer is not eligible for our promo codes or other discounts.
    • Note, additional equipment or materials may be required or included in purchase price, see course description for details.
    • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Offer is not eligible for our promo codes or other discounts.

    Mountainview ITSM

    Class, IT Certification