Thanks for responding. I can send you a copy of the groupon – it says at the top “15 worth of coffee and baked goods” I do not see it on the groupon "must be used in one visit" and the woman today said it must be used on cookies... so I would prefer to not go back and try to convince her to let me use it on coffee - i will never need to buy 15 worth of coffee at once or 15 worth of cookies. And in now way do i expect “change/cash back” for the groupon – but like other groupons purchased in the past, it should be able to be used like a g.c. OR it should clearly state that it is to be used in one visit. i do not see that information listed anywhere - i am a college graduate and have read it several times, including the groupon that is advertised today.
jennifer l. asked on Aug 6, 2012
Jennifer, I cannot speak for Groupon but as a merchant of Groupon I can tell you we have no way of redeeming only a portion of any deal. There is no way to give you Groupon change back or a gift certificate for another visit. You are welcome to use the Groupon that you purchased for what it offers - if it says $15 worth of baked goods and coffee we are happy to do so. A dozen cookies in the store is a $15 value. We're happy to mix and match cookie flavors and coffees until we reach that amount but, again, have no way of redeeming anything less than the full amount. In the case of coffee cards a customer redeems the Groupon (in its entirety) and receives a card good for 5 or 10 coffees. The same is true of the $15 deal. The customer redeems the Groupon and receives $15 worth of baked goods or coffees (or both). I'm not sure what else I can tell you. I've contacted Groupon for guidance and clarification but this is the fifth time we've run an offer like this and only the first time the question has come up. Again, I apologize for any confusion and am striving to provide a pleasant experience for you in our store. Please contact Groupon directly if you feel that this is an unsatisfactory response.
Tony S. from Merchant replied on Aug 7, 2012