Does the cleaning solution you use, attract dirt after the carpet has been cleaned as some seem to do? When you say extra charge for removal of stains, what exactly is the sort of stain that cost extra?
Gerre G. asked on Nov 16, 2012
This process is called encapsulation. We spray a water based solution on the carpet, we then go over the solution/carpet with our machine... As the solution drys it crystalizes the dirt and pulls it off of the carpet fibers. Then, the crystalized dirt is vacuumed back up. This works really well for normal carpt cleaning. If the carpet is really dirty we usually recommend upgrading to steam cleaning. as for spots/stains, that could range from Pet urine, wine, coffee, etc. We see stains of all types. let me know if you have any other questions.
Ethan from Merchant replied on Nov 16, 2012