i want to buy this for my husband and my mother to go on. Can I still come with them so that I am with them at the launch site and at the landing site? Will your transportation accommodate someone who is not riding in the balloon? if this needs to be cancelled due to weather, at what point to you notify us? I would be coming from over 3 hours away so would need sufficient notice. If I need to cancel for whatever reason, can I reschedule to a different date without being penalized if I leave notice?
Jennifer C. asked on Nov 24, 2012
Maybe be easier to talk, we are in the office 9-4 Mon thru Fri 800 826 63621, but yes to the first three questions and notification is the night before for an AM flight and two to four hours in advance of an evening flight, in your case three hours, and yes you just re schedule if the weather is unsafe for a flight on the day you chose
debbie a. from Merchant replied on Nov 26, 2012