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Not Alone

$5, $10, or $25 Donation to Help Not Alone Provide Counseling for Military Service Members and Their Families

The Fine Print

Questions and Answers 13 questions

Q:

I am confused by this Groupon. DOD provides mental health supportive services to military members and their families FREE OF CHARGE. I am all about supporting the troops, but I also hate our military members being taken advantage of. This smells funny to me. Also, MilitaryOne Source is a FREE service to members and their families online and over the phone 24 hours a day.

Philip  asked on  Jun 20, 2012

A:

Hi Philip, Yes, the DOD and others, such as MilitaryOne Source, provide wonderful services to military families. Not Alone programs and services are FREE to military and their families as well. We are a non-governmental organization to come along side to help with the overwhelming demand of need. The funds raised from this campaign will go directly to paying counselors to provide the FREE confidential care. Thanks so much for your support. Danielle

Danielle N.  from  Merchant  replied on  Jun 26, 2012

Q:

I am sincerely interested in helping this charge, but do not understand why $100 funded will only cover 1 hour of counseling services. This seems like the counselor is making a very large amount of money at the expense of donations... A Full time provider here would make $208k a year (40 hrs week x 100 an hour x 52 weeks)

Brad H.  asked on  Jun 26, 2012

A:

Hi Brad, Unfortunately for our counselors, the 100 dollars paid per session does not go entirely into their pockets. We require each of our counselors to have insurance, maintain their license within their state, and provide a suitable location for the therapy they provide. A good portion of that 100 dollars goes into making sure that the environment and expertise of the counselor is kept to appropriate levels. We do pay our counselors up to 30 dollars more per session than military counselors like Tricare. This is to ensure that they continue to see our military families as they struggle with their combat trauma and other mental health issues. If someone were to indeed see 8 of our clients every single weekday year round, then they would have the quoted $208,000 paid to them through Not Alone's services. Thus far that has not happened. Most of our counselors see perhaps 5 Not Alone clients a week. The rest of the majority of their case loads are done at vastly reduced rates or for free if their client cannot afford to pay for services and the client is not eligible for other programs like Not Alone's. Thanks so much!

Danielle N.  from  Merchant  replied on  Jun 26, 2012

Q:

Is Not Alone a 501C3? If so, how can I get more info before donating? The website is not useful for donors - is there a rating from Guidestar or Charity Navigator? thx...cm

chris  asked on  Jun 24, 2012

A:

Hi Chris, Yes, Not Alone is a 501c3. Tax ID # 27-1934061. Thank you so much for your support! Danielle

Danielle N.  from  Merchant  replied on  Jun 25, 2012

Q:

Before I buy this deal I do have one question. Are you willing to serve lgbt families? My girlfriend is in the army and I always try and give back to organizations that support military and their families. however I am only willing to give to organizations that are willing to serve ALL military families! Thanks!

Taryn j.  asked on  Jun 25, 2012

A:

Hi Taryn, Not Alone programs are for warriors and their loved ones. We provide services to parents, wives, girlfriends, fiance's etc. We understand that war changes everyone. If you have any additional questions, feel free to email me at danielle@notalone.com Thank you so much for your support! Danielle

Danielle N.  from  Merchant  replied on  Jun 25, 2012

Q:

It's great that you pass on 100% of the donations to Not Alone. Just wondering how much of that gets to directly help our wonderful military personnel? I have read the website, but I could not find the answer. Thank you.

MICHELE H.  asked on  Jun 20, 2012

A:

Hi Michele, Yes, Groupon passes on 100% of everything to Not Alone. :) We operate on a 15% operating budget. So, 85% goes directly to helping our warriors and families with their counseling needs. Thanks so much for your support! Danielle - Community Relations Director

Danielle N.  from  Merchant  replied on  Jun 21, 2012

A:

Michele, I should clarify that 100% of the money from this Groupon campaign will go directly to programs and services. Thanks!

Danielle N.  from  Merchant  replied on  Jun 25, 2012

Q:

It says that the donations are 50% off - where is the other 50% of the funding coming from? It also says that $100 of donations provides 1 hour of counseling - is this $100 of donations just from Groupon members (meaning it takes an additional $100 of funding to provide 1 hour) or $100 of donations including the 50% that is matched (meaning $50 from Groupon members)? Thanks!

Kristen D.  asked on  Jun 25, 2012

A:

Dear Kristen and All Donors, Unfortunately, we made an error when setting up this deal. There is no matching donor and the value of the donation is equal to the amount paid by the donor. As with all Groupon Grassroots campaigns 100% of the donations collected through Groupon go straight to the featured organization. Below is a email that we sent to donors. Patty Manager, Groupon Grassroots ____ Thank you for your donation to help Not Alone provide counseling for military service members and their families. We wanted to let you know that there was an error in the description of this donation. An anonymous donor will not be matching donations like we had stated previously. The amount you’ve paid is the amount that will be donated. We are extremely sorry for this error and for any inconvenience it may cause. We have updated the purchase page and your Groupon to reflect this correction. If you have already printed your Groupon, you can reprint it by logging into your account at www.groupon.com/mygroupons. If you have any questions or concerns regarding this change, please let us know at www.groupon.com/support. Thank you for your continued support and generosity. Regards, Groupon Customer Support

Patty H.  from  Self  replied on  Jun 25, 2012

Q:

I do feel that military personnel who serve overseas need help so that they and their families can overcome all the issues that arise but my question is why do the military personnel who receive counseling have to pay for their services? If I'm not mistaken, they are provided with healthcare and so the military should either be providing counseling services or they should be able to receive counseling from non-military counselors and only have to pay a copay. Also, the family member who is in the military is able to get healthcare services for his/her family so with that, they should be able to seek counseling and only have to pay the co-pay which is determined by their healthcare provider. It should be the responsibility of the Government to make sure that the soldiers are getting the help that they need, correct??

Laura A.  asked on  Jun 22, 2012

A:

Hi Laura, yes, you are correct the government does provide wonderful care and help to our military. Not Alone is a non-governmental resource to come along side of these agencies to help with the overwhelming number of those in need. Not Alone also provides FREE counseling. Our families do not pay for counseling. Our programs are offered in a confidential anonymous way done by clinicians nationwide, through our online groups , face to face counseling and via a 24/7 crisis line. Money raised from this campaign will go to funding the programs we offer for FREE to military families. Please email me directly if you would like danielle@notalone.com Thank you so much for your support! Danielle

Danielle N.  from  Merchant  replied on  Jun 22, 2012

Q:

Ok, this is a great thing....... Question; I am suppose to work for 10 hours+ so I can pay someone to work for an hour, plus taxes for the arm force person to get paid? Out of 350 folks, , "DR's" none volunteer one hour of there time? I am suppose to give 10 hours.... Thoughts on question? Thanks, cc

Constance C.  asked on  Jun 21, 2012

A:

Hi Constance, I understand your thoughts. We do pay our counselors vs. asking them to volunteer their time like other organizations do. We believe that many veterans and family members need several sessions (sometimes up to a year) in order to truly heal and find their new normal. Not just a session or two. By paying our counselors, they treat our community like any of their other "clients" and we are ensured quality on-going care for as long as the warrior or family member needs it. I hope this helps. Feel free to email me directly with other questions. danielle@notalone.com Danielle - Community Relations Director

Danielle N.  from  Merchant  replied on  Jun 21, 2012

Q:

I am a counselor in Albuquerque. How can I be put on a list of counselors availabl to see vets and their families under this program.

Joan S.  asked on  Jun 20, 2012

A:

Hi Joan, Thank you so much for reaching out to us! I would like to connect you with Jenny Andrews our Programs Director. Would you please send me your email address? We are always looking for wonderful counselors to add to our list so that warriors and families have lots of options. :) Thanks so much for your support! Danielle - Community Relations Director

Danielle N.  from  Merchant  replied on  Jun 21, 2012

A:

Hi Joan! If you would like to become a counselor for Not Alone, you should email Kathy.Campbell@centerstone.org. She is in charge of all of our counselor credentialing and will give you the contracts and requirements that we ask you to have before becoming a provider. Thank you so much for your interest in helping military families. You are what makes our work possible!

Jenny A.  from  Self  replied on  Jun 22, 2012

Q:

Is there a location that I can contact in the DFW area- I am working on my mastering in counseling and might want to volunteer- Thanks, Cathy

Cathy M.  asked on  Jun 20, 2012

A:

Hi Cathy, Thank you for reaching out to us. I would like to connect you with Jenny Andrews our Programs Director. Will you send me your email address? We are always looking for wonderful counselors to add to our list so that warriors and family members have plenty of options. :) Thanks so much for your support! Danielle - Community Relations Director

Danielle N.  from  Merchant  replied on  Jun 21, 2012

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