A Chat with East Bay Heating And Air
What services does your business offer and what makes your business stand out from the competition? We offer tune-ups and duct cleaning. Our 16-point tune up will help your system last longer and run better. We carry the revolutionary RamAir Duct Cleaning equipment, the first and only duct cleaning system that allows the client and the technician to see the ducts getting cleaned.
What was the inspiration to start or run this business? In recent years many companies have been profit-focused and there has been a significant decline in customer service. I knew that in order to have a successful business I would have to provide clients with the best service possible.
What do you love most about your job? My biggest joy is earning your business through trust and honest work. I enjoy making clients feel comfortable in their home while the service is being performed.
What is the best reaction you've ever gotten from a customer? Mrs. Jones was recently widowed and was weary of having a service man come in her home to fix her A/C. After the A/C was fixed while closing out the call, Mrs. Jones cried on my shoulder and said, "I am so grateful to have met you, one of these days you're going to make a great husband and father."