HORRIBLE CUSTOMER SERVICE!! Buyer beware! It says you can print out the Groupon but it's a lie. He made me FaceTime my wife while she was working so he cam see her redeem the Groupon since she purchased on hee account. Then claimed that the tire rotation was not included when it clearly states on the advertisement. I've purchased many Groupons previously and have never had so many problems!
Gustavo hands down great service advisor, his no bull approach has won me as a new customer. No upselling at all, opted for new cabin air filters as it was so filthy at 55k miles. Waited 90 mins for service to be complete as his time estimate was 2 hours. I noticed Gustavo’s interaction with another customer that was definitely a regular, he offered to take his customers car to car wash next door
The hours posted online are wrong. Horrible customer service. I called to schedule an appointment like it says to do and was told to come by anytime between 7am-5pm Mon-Fri, no big deal, I had further questions but was hung up on. Went to redeem the Groupon and was told to come back because it was too late and they would hold the car over night. It's only first come first serve and to get there at 7am, any car coming after 2pm will be held overnight. I was not told this when I first called to "schedule the appointment". Phone etiquette was atrocious and in person customer service was terrible. Took 6 hours to get an oil change done. The work done to the car was good but I will NOT be going back because of the terrible customer service. Great deal for the work being done but definitely not worth it for the way I was treated.
Earned when a user has gotten 2 or more helpful votes
About This Deal
One Standard Oil Change with “The Works” includes:
Standard oil change
Tire rotation
Two-tire balance
Filter change
FAQs
How often should I change my oil?: It depends on your individual car. A safe bet is to refer to the mileage on the windshield sticker from your last oil change.
What kind of oil should I use?: It all depends on your individual vehicle. Check your owner’s manual or call the shop before purchasing your voucher to make sure you get the right type.
Fine Print
Promotional value expires 120 days after purchase. Amount paid never expires.Limit 5 quarts of oil. Additional charge for extra quarts and canister filters. Appointment Recommended. Walk-ins Welcome, Subject to availability.
Limit 3 per person. May be repurchased every 90 days. Limit 1 per visit. Must use promotional value in 1 visit(s). Valid only for option purchased. All goods or services must be used by the same person. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.Learn about Strike-Through Pricing and Savings