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Empire Customs - Downtown Toronto

$599 for One Custom Men’s Suit Package with Cashmere Wool Suit, Dress Shirt, and Tie at Empire Customs (57% Off)

The Fine Print

  • Expires Feb 13th, 2013.
  • Limit 2 per person, may buy multiple as gifts. Appointment required. Extra fee for mobile services ($50-$100 based on distance). Measurements and pick up only at listed location.
  • See the rules that apply to all deals.

Questions and Answers 15 questions

Q:

Hi again, thanks for the quick reply. If I purchase the groupon now, what is the deadline in which we have to book appointment/get measurements? I'm currently in a cast with a broken arm and will most likely not get a proper fitting. Thank you so much.

Jiaji T.  asked on  Sep 11, 2012

A:

Hi Jiaji: If you were to move forward with the Groupon Special today, technically you would have 6 months to redeem the voucher or get measured up. Although there is a 6 month expiration date on the voucher we would honour the voucher afterwards. At no point we not honour the vouchure.

Dennis T.  from  Merchant  replied on  Sep 11, 2012

Q:

Hi, how long does it take to receive the suit from the measurement date? How much does this timeframe increases if there is a problem (as the example in RFD forum)?

Jenny T.  asked on  Sep 11, 2012

A:

Hi Jenny, Industry timelines typically range from 8-10 weeks. Empire Customs will have your suit within 6 weeks or less. If any alterations are required during the first fitting, we have our own tailor and the alterations are completed within 5 business days after.

Shawn R.  from  Merchant  replied on  Sep 11, 2012

Q:

Alternatively, (sorry for the add on question) Can I be fitted in Toronto and pick the suit up in Vancouver?

Dan T.  asked on  Sep 11, 2012

A:

We will manage some sort of arrangement.

Shawn R.  from  Merchant  replied on  Sep 11, 2012

Q:

Hi, I did a little bit of research and came up with this. Of course the forum consists of opinions made by others. I just wanted to make sure of the professionalism. http://forums.redflagdeals.com/anyone-buy-custom-suit-empire-customs-toronto-1161939/

Jiaji T.  asked on  Sep 11, 2012

A:

Hi Jiaji, Thank you for your interest in Empire Customs. In any industry where companies maintain heavy volume, there will always be a very small number of customers who do not have an experience that meets their expectations. This small group of customers is very important to us and we will always ensure that the suit fits flawlessly! We are very proud to say that we maintain hundreds of satisfied new customers quarterly. 1 out of 100 new customers will require a new jacket to be ordered during the tailoring process, this will unfortunately double the timeline, however, this is inherent to the custom suit industry. We guarantee a perfect fit and tailor the suit until you are 100% satisfied. That is our guarantee!

Shawn R.  from  Merchant  replied on  Sep 11, 2012

Q:

Hi! I'm going to be in Toronto between Xmas and New Years - I just wanted to make sure you guys were open for fittings then? Also, can the suits be shipping (to BC, in my case) or would I be best off getting a friend to pick it up for me and ship it myself? Thanks! Dan.

Dan T.  asked on  Sep 11, 2012

A:

Hi Dan, Our Vancouver location will be closed as we will be moving to a new location and the store will be under renovations. However, we will arrange something for you. Please email your contact details to: vancouver@empirecustoms.ca and I will contact you by phone. Thanks

Shawn R.  from  Merchant  replied on  Sep 11, 2012

Q:

what fabric colors are available? Also does this offer only apply to 1 kind of fabric?

Byron C.  asked on  Sep 10, 2012

A:

Hi Byron, There is a great selection, hundreds of fabrics. All super 120s-140s. You are most welcome to visit our showroom before you purchase the groupon deal.

Shawn R.  from  Merchant  replied on  Sep 11, 2012

Q:

Hi, are taxes included in this deal? Are there any extra charges? Do you have a sample of fabric color anywhere online? If you don't - what are your lighter colors? Do you have beiges, whites, off-whites? Do you have a "showroom" or catalogs that one can look over without having to book a consultation appointment? Just to ensure the desired color is available before purchasing the voucher? thank you.

Jenny T.  asked on  Sep 11, 2012

A:

Hi Jenny, Taxes are not included. There are no extra charges other then taxes. A map of our showroom is located on our website. http://www.empirecustoms.ca/location/ You are most welcome to drop in anytime during our store hours!

Shawn R.  from  Merchant  replied on  Sep 11, 2012

Q:

Does this include tax?

Gary H.  asked on  Sep 11, 2012

A:

Hi Gary, This does not include taxes. Taxes are payable during consultation or final fitting of your suit.

Shawn R.  from  Merchant  replied on  Sep 11, 2012

Q:

Are these slim fit suits?

Daniyal S.  asked on  Sep 10, 2012

A:

Hi Daniyal, The fitting of the suit is according to the customers preference. Our fashion consultant will ask the customer questions regarding the fitting during the consultation appointment. (Regular, Relaxed fit, Slim Fit, and Italian Fit)

Shawn R.  from  Merchant  replied on  Sep 10, 2012

Q:

Can you elaborate a bit more on the suit construction (full canvas/half canvas/fused) and customization options (buttons, pockets, sturgeon cuff, lining, etc...) included in the deal.

Tien L.  asked on  Sep 10, 2012

A:

Hi Tien, Our suits are front full canvassed. Customization options: lapels (style and width), vent, length of jacket, number of pockets, liner. We do not do sturgeon cuffs unless requested by the customer.

Shawn R.  from  Merchant  replied on  Sep 10, 2012

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