A Chat with FamilyWire Computer Repair
What services does your business offer and what makes your business stand out from the competition?
We are like that taxi company that puts ordinary people behind the wheel to pick you up. However, our people aren’t ordinary behind the wheel of your computer. They really know their stuff and work by appointment. Not only do we work on the computer issue, we help you feel less intimidated too.
What was the inspiration to start or run this business?
We wanted to offer our customers a gimmick-free, affordable, safe, and secure locally operated computer support solution that can come to you or set up a remote connection to solve computer problems without subscriptions, buying extras, or permanently installing unneeded software.
What do you love most about your job?
That we can offer a real solution to real problems at an affordable price that leaves people feeling satisfied and feeling less intimidated by their computer(s), while providing our experts with the tools they need and the freedom to make their own schedule of availability. It’s an awesome setup!
What is the best reaction you’ve ever gotten from a customer?
R. Spear stated that he was very happy with the service provided and that we were able to transfer his two-license subscription of his anti-virus to his second machine. Before using us, he had been using a tech support company out of India. He stated that he would like us to routinely fix his computer.