The cleaning of the rugs went well and looks great. We asked him to also pul our carpet to get the wrinkles out, in 3 rooms and we paid an extra ~ $500.00. He said he would provide a lifetime guarantee on the pulling of the carpet. I wish I could attach a picture. The carpet was left up and over the molding in the living room and outside our daughters room, the wrinkles are a mess as she stretched it in that direction and then left it. It was late at night when he finished and we could not see everything. We have called, texted, left messages, talked with his daughter who handles the phones/appointments. He has told us 5+ times that he was coming out to fix it with a specific date/time yet has NEVER shown up. This is not a lengthy fix we suspect and are very disappointed that he has never called to texted back to say "Whoops, not going to make it". In fact, many times, we get no response at all. He owns his own business and we were ready to recommend him to others, but follow through and communication is non existent. Disappointed as we will now have to hire another person to come fix it.
I thought the gentlemen who came to clean my carpets were very nice they were helpful and when I asked questions like how we should ventilate the rooms and so on they were able to answer this question. I have no issue with the customer service on the visit.
My issue is that my carpet looks dirty like nothing was done and while they were dirty before that is why I had them cleaned this is not the first time I have had them done. They were done last year by another company and looked amazing until my dog got to them again.
There is a bad smell like cheese-its or wet dog after they cleaned an issue I have never had after a cleaning. I keep fans going and all the windows open for over 24 hours we still have fans going to hopefully get rid of the smell five days later and the doors were kept open until we turned in for the night it took over two days for the carpet to dry it was like the water never was sucked back up and I think is part of the smell issue. I paid extra for a treatment as well as far as I know this worked out fine I am not sure. Now I have to pay to have another companey come out and reclean what I just spent a few hundred dollars on. I was sad because I liked the people and was hoping to have found a carpet service to use annually or Bi-annually.
Carpets look great after cleaning. We had four rooms cleaned, and it looks amazing. The only negative interaction came after when they tried to charge an extra $190 for treatment. The guy became very hostile and upset when we questioned he charges, and yelled “this is what always happens with you Groupon people” and stormed off. Unprofessional.
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About This Deal
Choose from Three Options
$149 for tile, grout, marble, stone, hardwood floor, or cement cleaning for up to 200 square feet ($349 value)
$129 for a three-room carpet cleaning for up to 300 square feet per room, with fabric protection and deodorizer ($306 value)
$187 for a five-room carpet cleaning for up to 300 square feet per room, with fabric protection and deodorizer ($510 value)
Techs use a specialized machine and cleaning pad to clean hardwood surfaces and will add sealant for an additional cost. Stone, marble, granite, tile, grout, and similar surfaces will be treated with a spinning cleaning tool, which combines high pressure and hot water to achieve a deep clean. Showers, bathtub-adjacent areas, and countertops may also be treated, though these areas require grout cleaning and can result in a smaller overall area being treated.
Promotional value expires 180 days after purchase. Amount paid never expires.Heavily soiled carpets may require special attention at an additional charge. Appointment required, 48 hour advance notice required. Limit 12 per person. Limit 1 per household. Valid only for option purchased. 250sq ft per room on carpet cleaning options. 200sq ft for tile/marble/cement option. Valid within 30 miles of 98166, serving King, South Snohomish, and North Pierce counties. May be repurchased every 365 days. Restretching, burn repair, seam repair, holes filled cat tears, fixed spot, pet odor elimination, live enzyme treatments, antibacterial. antimicrobial treatments, tile and grout cleaning, wood floor cleaning,
refinishing and all other services offered by first class Carpet Service are additional charges.
Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Offer is not eligible for our promo codes or other discounts.
About First Class Carpet Service
For more than 20 years, First Class Carpet Service's technicians, who hold Institution of Inspection Cleaning and Restoration Certification, have resuscitated textiles throughout King County. Using powerful truck-mounted equipment, they take to task not only unkempt carpets, but also sullied tile, hardwood, marble, and concrete in homes and businesses alike. Their cleaning agent, a nontoxic blend, works with pretreatment sprays to help prevent carpet resoiling, even when floors are confronted with muddy rugby players looking to settle down for a nap. Outside of their flooring expertise, the technicians also offer pest-control solutions and upholstery cleaning.