There are no surprises at Floor-it Flooring. Before owner Michael Althoff even thinks about starting a job, he makes sure his customers know exactly what it will cost, whether he’s installing laminate in the kitchen or adding hardwood flooring to the dining room. Because Althoff performs most installations himself—save for some help from a few hand-selected installers—he always lives up to his estimates, never tacking on unexpected charges at the end of a job. He also keep a flexible schedule, helping him meet his clients’ needs whenever issues may arise. This dedication to service also extends to his choice of materials; he and his crew only work with products from top brands such as Shaw Carpet, Chesapeake Hardwood, and Wellmade Performance Flooring.