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Bel Air Collection Resort & Spa Los Cabos - San José del Cabo, Mexico

All-Inclusive Stay at Bel Air Collection Resort & Spa Los Cabos in Mexico

The Fine Print

  • Must book by 4/12/13 or promo value expires
  • Valid for travel 2/12/13-3/31/13 or 4/6/13-6/30/13, depending on option purchased
  • Not valid 3/16-3/17
  • Limit 2 per person, may buy 2 additional as gifts
  • Limit 2 per visit
  • 48hr cancellation notice or fee of applicable one-night's stay up to Groupon price applies
  • Must be 18 or older to check in and 21 or older to drink alcohol
  • Credit card required at booking and check-in

Questions and Answers 109 questions

Q:

I want to travel Friday May 3rd - Tuesday May 7th and stay in the newer building only. Is this available?

Monica W.  asked on  Feb 18, 2013

A:

Hi Monica, Please Call 1-866 -799-9097 to check on availability.

Chad O.  from  Groupon  replied on  Feb 18, 2013

Q:

Hello! I've been trying to call the number you provided but no answer. I wanna make sure if May 2,3,4 and 5 are still available before i purchase.

Anna D.  asked on  Feb 18, 2013

A:

Hi Anna, Did you try calling 1-866-799-9097? Please try between 9am and 5pm CST to speak with a representative. Thank You

Chad O.  from  Groupon  replied on  Feb 18, 2013

Q:

The fine print says that it's not valid for 3/16 and 3/17. Does that mean that I can't get the 4-5 day deal that would start at 3/15?

anna y.  asked on  Feb 17, 2013

A:

Hi Anna, Yes, that is correct. You would not be able to use it on 3/16 and 3/17, so would not be able to check in on 3/15. My apologies.

Chad O.  from  Groupon  replied on  Feb 18, 2013

Q:

I wanted to confirm the availability for the dates 4/25 through 4/29 before I will purchase the Groupon. Unfortunately, the phone number provided by the hotel 1-866-9784 477 and the number provided by Groupon 1-866-7999 097 are not answering. Therefore my questions are: 1) Are these the right phone numbers? If yes, are they 24/7? 2) Will Groupon refund my money back in case the dates are not available? Thanks!

Natalia M.  asked on  Feb 17, 2013

A:

Hi Natalia, 1) The correct number is 1-866-799-9097, and they are not available 24/7. Try calling between 9am & 5pm CST to speak with a representative. 2) Yes, we will give you a refund as long as you do so within the refund policy. Thanks!

Chad O.  from  Groupon  replied on  Feb 18, 2013

Q:

do you need a passport

stacey m.  asked on  Feb 17, 2013

A:

Hi Stacey, Yes, all US Citizens will need a passport to travel to Mexico. Thanks!

Chad O.  from  Groupon  replied on  Feb 18, 2013

Q:

So if there's an max occupancy of 4 per room and an additional charge of $55 per person of age 12 and over I can bring 2 of my adult friends to stay in the same room is that correct?

Benny L.  asked on  Feb 17, 2013

A:

That is correct. You will want to request a room with two double beds when making your reservation. Thanks!

Chad O.  from  Groupon  replied on  Feb 18, 2013

Q:

What are the odds of getting a room in your new building if we checked in on Tuesday, June 4, 2013? We would be coming to your resort for our honeymoon and really only want to stay in your new building. We interested in the 7 day package.

Jessica C.  asked on  Feb 17, 2013

A:

Hi Jessica, As of now, there are rooms available in the new building. You will need to call the reservation line as soon as you purchase the Groupon Voucher and request one of the new rooms upon booking. Thanks!

Chad O.  from  Groupon  replied on  Feb 18, 2013

Q:

Can a Groupon representative please clarify the policy for adding children? There seems to be different responses from a couple of representatives, thank you.

Graciela V.  asked on  Feb 17, 2013

A:

Hi Graciela, Adding occupants above standard: $55 for ages 12 and older, $34 for 5 to 11, free for ages 4 or younger. Thanks!

Chad O.  from  Groupon  replied on  Feb 18, 2013

Q:

how much extra do we have to pay for an extra person. We need to stay 3 adults in one room. thank you

Natalya M.  asked on  Feb 17, 2013

A:

Hi Natalya, Not a problem. Adding an occupant 12 & older is $55/night. Thanks!

Chad O.  from  Groupon  replied on  Feb 18, 2013

Q:

I recently tried to call the resort and the number you gave is not working, the information given is that i cannot use this number from here. i am calling from British Columbia

Walter S.  asked on  Feb 15, 2013

A:

Hi Walter, The number to call is 1-866-799-9097. Please let us know if you are still having an issue. Thanks!

Chad O.  from  Groupon  replied on  Feb 18, 2013

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