Apologies for the delay. When you open your Groupon, it will include redemption instructions under the "How to use this" section.
To access your Groupon, please sign into your account at www.groupon.com. Once you are signed in, you will see your name at the top right corner of the deal page. Place your cursor over your name and your account menu will drop down. Here, you'll be able to find your Groupons in the section called "My Groupons". If you have purchased Groupons as gifts, they will be under "My Gifts".
You can view and print a Groupon by clicking the "View Voucher" button and get all the information you need to properly redeem it.
We have a 7 day return policy but after that all refund requests are evaluated on a case by case basis. However, if you aren't able to book the stay you want after purchasing, you'll be covered by our Booking Guarantee carried by all Groupon Getaways. For more information, email us at email@example.com.
Dec 3, 2012