Great hotel, even better people Checking into The Algonquin feels like walking into an upscale family BBQ. All the staff says hello and treats you like a regular they’ve known for years. As a father of 5 young kids away on business, one staff member really stood out to me and that was Sharda at the reception desk. 2 weeks away from her due date and this girl is not only still working but she is training a new hire with an infectious smile! What a legend. I really hope that The Algonquin and Marriott BV know what they have in her bc if you ask me, that level of dedication deserves a family vacation on the house. Best of luck Momma!

Great stay and great staff Patrice was amazing at check-in. 5 stars service! Hotel is beautiful really cool interior and wonderful rooms. Also a great location right in the center of everything. Would definitely recommend and will be back to visit very soon. Thank you!

Lovely little hotel in the heart of NYC This is a fabulous smaller sized hotel with lovely historic charm. The staff we were wonderful. The breakfast and dinner were great. And the coffee and tea bar were convenient. We were in the city as three sisters and our mom, whom we were celebrating. The location of the hotel was perfect for all the things we wanted to do. The beds were comfortable and the room was quiet given we were only around the corner from the heart of Times Square. We rarely heard any street noise. The hotel cat, Hamlet, was also fun addition to our cat loving family! Despite the cosmetic things I’m about to list below, our entire group was thoroughly happy with our stay and would all book this hotel again. I only share In hopes that these little issues are repaired for the next guests. The only negatives, which I hate to even mention as I’ve stayed in my share of historic hotels and/our hotels housed in historic buildings & there are some things that will always come with that. Note our room was 302, unsure if others have this same setup. Our bathroom was SUPER tiny. We could not get ready in the bathroom. So makeup & hair were done in the room. Our shower leaked all over the bathroom floor every time one of us used it. One of the little shelves they’d hung for storage was barely hanging on to the wall, thus unusable. There was also very visible holes in the bathroom wall where I assume some type of bathroom hook was once located however no one had bothered to repair, or replace. The carpet where it connected to the bathroom tiles was completely pulled away & frayed. In the room, one bedside table lamp did not work and neither of the over the bed lights worked. Under the desk in the room was a jungle of tangled and exposed electrical cords just were just waded up under the desk. Please don’t let these little necessary repairs hurt the charm of this lovely hotel. I hope to return here to stay at some point and hope it has held on to its charm and status.

Overall Positive The Marriott Group have done a reasonable job in updating this historic hotel in an excellent location in Manhattan. Given the historic constraints on the building I am not sure the guest who want larger rooms and high speed elevators are ever going to be satisfied. But the rooms are clean, functional, and of the high standard of a quality chain hotel. Traditional touches of the old hotel have been preserved from the old mail chutes to the latest incarnation of the famous hotel cat (Hamlet VIII). The lobby has lost a lot of its charm. It also presided over by an eccentric waiter who rivals his equivalents in Paris for rudeness. One paying guest – not us – had helped himself to the freely provided coffee and had sat down to read his iPad when he was told to move because he was occupying a "premium" table. The same fate befell another woman who had the temerity to sit in a booth. All of this in a deserted bar with a grand total of six occupants. Management needs to take a view on whether a premium price for a room entitles you to use some social space in the bar area for free or whether you will be "moved on" by its hyperactive Maitre d' who has firm views on revenue management.

Hotel is tired and a lot of things don't work. Hotel is tired and a lot of things don't work. Our safe deposit box did not work, coffee machine in the lobby broke down, 3 of the 4 cardio equipments in the gym did not work. Wait for elevators is very long. I spoke with the manager who said it was not her fault. Marriott did send a letter of apology.