Stay with Casino Access & Spa at Bally's Lake Tahoe in Stateline, NV

Very nice staff

Very good staying there

I didn’t even get my room

Extremely disappointing experience We had an extremely disappointing experience at Bally's Lake Tahoe. My wife and I were traveling with 3.5-year-old son. When I checked in at 2 PM, I requested a crib for my son. The receptionist assured me she could add one and would have it set up in our room. After spending the day sightseeing, we returned at 9:30 PM (past my child's bedtime) only to discover no crib had been provided. When I returned to reception, a different receptionist was completely unaware of the crib request (even after searching in their computer system) and then claimed they couldn't provide a crib due to fire code violations. After I explained that I had been promised one earlier and received no prior notification of any restrictions, he changed his explanation, stating that their "crib" was actually a bassinet intended for infants, and suggested I had misunderstood the earlier conversation. I clarified that a crib and bassinet are different items entirely, and pointed out that my 3.5-year-old son had been standing right at the reception desk during check-in, making it impossible for the staff to mistake his age or needs. When I asked about alternative solutions, such as switching to a room where a crib could be accommodated, he initially claimed this was impossible due to my third-party booking through Chase's website. He later contradicted himself, saying they were fully booked. As compensation, he offered to waive our $20 parking fee - an inadequate solution that didn't address our actual need for sleeping arrangements. Consequently, we were forced to have our son sleep in our bed, constantly worried about him falling off. My son was also unable to sleep as he typically sleeps in his crib both at home and during previous travels. None of us slept well through the night. Additionally, we had to request a room change upon arrival because we were initially assigned a room directly next to the elevator bank, which was extremely noisy. The staff was unhelpful throughout this ordeal. The receptionist displayed an arrogant and dismissive attitude, offering absurd explanations and blaming the customer rather than taking responsibility for their unprofessional service and complete lack of hospitality. An additional issue I observed during check-in (though I didn't complain at the time since it was minor compared to the crib situation) was that the hotel charges both a substantial resort fee and a $20 daily parking fee. Neither fee was clearly communicated to other guests checking in during my check-in time, resulting in considerable confusion and arguments at the front desk.

Parking charge is obnoxious Room is quiet, clean and neat. Got a single king. Only complaint is that there were only 2 pillows on the bed, there should be at least three. The casino is dead, dead, dead. Just no zing or excitement to it but no worries as there are other places within walking distance. Oh, and don’t forget to add $20 to the cost to park your car. Greedy corporations strike again..

Needs an Update The hotel, the casino and the restaurants desperately need renovations. The staff is listless and not trained providing wrong or confusing information. The casino is almost empty. -- However; the 80s show is very entertaining and high energy. Lastly, the VIP hosts (Patrick and Nick) are awesome and saved our stay.