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Best Western Fallsview Hotel - St Catharines-Niagara

Stay at Best Western Fallsview Hotel in Niagara Falls, ON

The Fine Print

Questions and Answers 85 questions

Commonly Asked Questions

Q:

does each individual person need a passport for staying at the hotel on the Canadian side of Niagara falls?

natasha B.  asked on  Jul 16, 2013

A:

US Citizens are required to have passports to enter Canada. You can view more details on entry requirements here!

Benjamin V.  from  Self  replied on  Jul 16, 2013

A:

Just to be clear, it is my understanding that you may enter Canada from the US with a passport card. If you don't have a passport and don't want the expense of one, I believe passport cards are less expensive and are processed more quickly. (The Groupon answer above also mentions the passport card, if you check the "entry requirements here!" link.)

Linda J.  from  Self  replied on  Jul 26, 2013

Q:

Do the rooms have a clear view of the falls

Paul W.  asked on  Jul 16, 2013

A:

The rooms are not fallsview.

Benjamin V.  from  Self  replied on  Jul 17, 2013

Q:

Can I use the voucher on long weekend (Aug 03-04/2013?

YEE T.  asked on  Jul 17, 2013

A:

You can view all availability on the calendar just above the green "Book!' button on the deal page. Dates in gray will not be available.

Benjamin V.  from  Self  replied on  Jul 17, 2013

Q:

Can there be 5 people per room instead of 4?

Brenda  asked on  Jul 17, 2013

A:

Maximum occupancy for the Groupon room is 5. Adding occupants above their standard of 4 is no charge for guests 13 or younger in existing bedding and $12 for an additional guest 13 or older.

Benjamin V.  from  Self  replied on  Jul 18, 2013

Q:

Hi I'm seeing on the deal page the price of $70 per this deal, when I go to deals it displays $115 dollars per night, what is the real price of this deal? Why am I seeing two prices? thank you

Jan L.  asked on  Jul 19, 2013

A:

Sorry for the confusion. This deal is available from $70 a night at the lowest. Not all nights will show this price, as the original price that the deal applies to varies from night to night. You can preview the price of any night by hovering your mouse over the date.

Benjamin V.  from  Self  replied on  Jul 19, 2013

More Questions and Answers

Q:

When do you receive the additional vouchers included with the deal? When you check-in?

Danielle R.  asked on  Jul 30, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 30, 2013

Q:

can you upgrade the room to a single king with hot tub? Does the hotel have hot tub rooms?

sasha M.  asked on  Jul 30, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 30, 2013

Q:

Can we exchange the casino vouchers for something else?

Michelle C.  asked on  Jul 29, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 30, 2013

Q:

Is the minimum check in age for sure 18? I looked on the hotel's website which said the minimum check in age is 21. I am 19 and have already bought this groupon so I'm wondering if I'll actually be able to check in.

Chelsea B.  asked on  Jul 26, 2013

A:

I'm very sorry that we were unable to get to your question! Unfortunately, this deal has closed. Please keep an eye out for similar deals we may offer which could fit your needs.

If you need any further assistance, please reach out to our Customer Service department at support@groupon.com and we'd be happy to help you.

Kelsey W.  from  Groupon  replied on  Jul 30, 2013

Q:

can i use 20 TGI Friday's dining voucher for lunch or breakfast?

Kelvin L.  asked on  Jul 29, 2013

A:

That would be fine.

Benjamin V.  from  Self  replied on  Jul 29, 2013

Q:

We have a 4 year old son and a 3 month old baby. We plan to bring a bed for the baby. The older son can sleep on the bed. I understand that 1 kid can stay for free but will the other be charged? If so, how much?

Kentaro H.  asked on  Jul 29, 2013

A:

You can have up to five guests in the rooms covered by this deal.

Benjamin V.  from  Self  replied on  Jul 29, 2013

Q:

when yu cancel a groupon,doees groupon return fnds back into the acct?

Annie H.  asked on  Jul 28, 2013

A:

If you cancel your booking within the cancellation period, the refund will be processed to the original form of payment.

Benjamin V.  from  Self  replied on  Jul 29, 2013

Q:

I would like to come for two nites with only ONE other person/adult in late Auguest. Would it be possible to pay extra in order to have a fallsview room?

George F.  asked on  Jul 28, 2013

A:

Upgrades are not available for this deal.

Benjamin V.  from  Self  replied on  Jul 29, 2013

Q:

can you use this deal if only two people are traveling?

RJ K.  asked on  Jul 28, 2013

A:

That would be fine.

Benjamin V.  from  Self  replied on  Jul 29, 2013

Q:

If I book 1 night and my husband books the second night will we receive 1 for me the first night of the $40.00 food and casino credit and 1 for him the second night of the food credit and casino credit?

Leona P.  asked on  Jul 27, 2013

A:

You would only receive the credits for one night.

Benjamin V.  from  Self  replied on  Jul 29, 2013

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