Very nice!

The employees! Great service and very welcoming

Everything was nice about our visit! The people, the room, the breakfast all of it!

Great location & stay I can not begin to express how happy my family was with our stay at this Best Western in Williamsburg. I had previously book another hotel for our stay but had stumbled across a review that had me cancel the other and book this hotel immediately and it did not disappoint. From walking in, the front desk was courteous, friendly and helpful. We arrived early, our room was not ready and the gentleman at the front desk verified my number so he could call when it was available. Which was only about 45 minutes later. Our room was clean, AC worked great, beds were comfortable and TV had enough channel options that my 1 year old could watch Disney, my 12 year old could watch Cartoon Network and my husband could watch the news- we even caught a movie one night. Wi-Fi was not an issue for connection. The room features a refrigerator and microwave that came in handy. Breakfast was 'modified' and our orders had to be placed the night before, only 1 morning was there trouble locating our bag, but the staff was able to get all of our requests together quickly. The lobby coffee was, hotel coffee but not terrible. The location of the hotel was convenient to Historic Williamsburg and the main road where many restaurants and stores are located. The only situation we encountered was having to ask front desk for more towels and we were only originally provided with 1 soap (as we did not have the room cleaned each day to replenish). Overall great experience and if we ever were to visit the area again, would not think twice to stay at this location.

Awesome staff and rooms This place was great! From check in to check out. Alexis at the front desk is the best! After coming in late from a horrible hotel we were tired and cranky and Alexis cared enough to help make our stay here wonderful Thank you all for a great rested night!

Great night's sleep, great stay! The staff at the front desk were friendly and welcoming every time we spoke to them. I asked for extra packets of coffee for the last day (I needed more than decaf), and the clerk set them aside for me to pick up when I came back that day. Every employee we passed in the halls gave us a cheerful greeting. The room was comfortable and roomy for my son (age 18) and I. There was a nice desk and quite a few places to plug in electronics to charge (in the desk itself, in the lamps). The beds were firm. I cannot comment on the pillows, because I brought my own, but my son said they were uncomfortable (our only complaint). There was a mini-fridge and microwave in the room, and the air-conditioner worked well. There was good hot water in the shower and the water pressure was excellent. My favorite part of the room was the size of the bathtub...I'm a bit wide in the hips and had more than enough room to soak in the tub. My son was happy to see a hot tub and pool. He enjoyed the pool, however, he said he could not stay in the hot tub because the chemicals were so strong they stung his eyes. We did not take advantage of the few breakfast options. I understand that during COVID options are limited, but some fresh fruit would have been nice. The location was amazing, five minutes from Colonial Williamsburg and about five minutes from a variety of restaurants.