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Best Western Plus Rockville Hotel & Suites - West Rockville

Stay for Two at Best Western Plus Rockville Hotel & Suites in Rockville, MD

The Fine Print

  • No-shows will be charged total Groupon rate, no refunds, rescheduling, or rebooking allowed
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Valid only for nights purchased
  • 24-hour cancellation notice required prior to check-in or reservation is non-refundable
  • Must be 18 or older to check in
  • Credit card required at check-in
  • Guests must notify hotel after reservation to book additional occupants
  • 15% tax added at purchase
  • $1.50 daily safe charge and $10 for each additional occupant 18 or older paid at check-in
  • See the rules that apply to all deals.

Questions and Answers 15 questions

Q:

Is the reservation refundable if cancelled 24 hours or more in advance? Thanks The info here is contradictory: -no refunds, rescheduling, or rebooking allowed -No refunds will be processed by Groupon after check-in -24-hour cancellation notice required prior to check-in or reservation is non-refundable

Jason W.  asked on  Mar 9, 2013

A:

The reservation is refundable if you cancel more than 24 hours in advance.

"no refunds, rescheduling, or rebooking allowed" is specifically referring to no shows.

Benjamin V.  from  Groupon  replied on  Mar 11, 2013

Q:

First time using Groupon. If I purchase this deal. Is my Credit Card charged now or when I check into the hotel? Newbie to this. Thank You!

Juanita  asked on  Mar 9, 2013

A:

Welcome to Groupon! You would be charged now.

Benjamin V.  from  Groupon  replied on  Mar 11, 2013

Q:

I am going to arrive around 7 PM. Is that too late?

Joseph B.  asked on  Mar 7, 2013

A:

No, you can check-in after the stated check-in time.

Marty S.  from  Self  replied on  Mar 8, 2013

Q:

We are looking to stay in a double room with our family but it says 2 kids stay free. I have myself, my husband, a 12 year old, a 9 year old, and a 3 month old baby. could we stay in 1 room?

Larry M.  asked on  Mar 5, 2013

A:

Please reach out the hotel directly at (301) 424-4940 to see how they can accommodate you.

Marty S.  from  Self  replied on  Mar 6, 2013

Q:

The groupon states standard occupancy: 2 and maximum occupancy: 4. Is there a pullout couch for the other 2 occupants?

Lisa  asked on  Mar 3, 2013

A:

There are two double beds for the four person occupancy.

Marty S.  from  Self  replied on  Mar 6, 2013

Q:

Just purchase group on for 4/2-6 Do I need to do anything to add my kids age 15 & 8 Thanks,

Mark H.  asked on  Mar 3, 2013

A:

Please call the hotel at (301) 424-4940 to add them to the reservation.

Marty S.  from  Self  replied on  Mar 5, 2013

Q:

can I upgrade the room to a suite?

Garbrielle H.  asked on  Mar 2, 2013

A:

No, room upgrades are not available.

Marty S.  from  Self  replied on  Mar 5, 2013

Q:

How close is the hotel to the Metro and what is the approximate cost from the Metro to the Mall? If a shuttle must be taken to the Metro station, how late can they pick up at night? Thank you.

Chris M.  asked on  Feb 26, 2013

A:

Sorry for the delay. Please reach out to the hotels directly at (301) 424-4940 for directions and shuttle service.

Marty S.  from  Self  replied on  Mar 1, 2013

Q:

I would like to reserve 2 double rooms just for one night. Could I do that for $77 each room per night instead of 2 .nights? Janet

Janet B.  asked on  Feb 28, 2013

A:

No, this Groupon is valid only as offered.

Marty S.  from  Self  replied on  Feb 28, 2013

Q:

Will I get a refund from Groupon also if I cancel my reservation after I book the hotel?

Joseph B.  asked on  Feb 28, 2013

A:

Yes, you must cancel your reservation more than 24 hours in advance and then contact Groupon Customer Support.

Marty S.  from  Self  replied on  Feb 28, 2013

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