Stay with Casino Access at Boulder Station Hotel & Casino in Nevada

Which Hotel and Casino in Vegas is the very WORST: Boulder Station This was my 1st stay at this property. My hope, especially as a local who works in the hotel/casino industry, was to feel like a valued guest. From the initial check in experience, all the way to check out, this experience (in only 2 days at that), was the worst I’ve EVER had in Vegas, which is a big statement, as I spend 200+ nights a year in local hotels, and have done so for years I have a sensitivity to smoke, and need to avoid it as much as possible. When booking the room at Boulder Station, I immediately made sure my room was smoke-free. All seemed fine (room wise) until check out: Boulder Station hit me with a smoking fee! I went to the desk to inquire how that was even possible. They informed me it is a 100% accurate system. This is literal proof that is false. Whether it’s a faulty calibration,whether this is a scheme they do to every third room, whether it was 2nd hand smoke, etc.-I don’t know, nor do I care. Instead of being polite, they informed me that there is no boss around, and that no boss is going to be around While this thievery was happening, the front desk called the police! I was then informed that I was bad for “smoking”, that I was going to pay, and that I need to accept the fee and leave. I pleaded with security, staff and police to search myself, and all of my belongings. Multiple times I offered. This would prove, without a doubt, that I wasn’t even able to spark a fire (I don’t even have a lighter, or matches. I even use a Bluetooth speaker as a candle to avoid candle smoke!). They knew they would fine nothing, so they refused. No one else was in the room with me. I begged them to simply look at the cameras. They didn’t care. They said I need to talk to the 3rd party company. The cops then escorted me off the property, and told me if they were me, they’d come back to give Boulder Station another chance in the future This place exists solely to suck your $. It’s straight up an illegal operation. They truly don’t care about their guests. What a shame from a Station’s property. Even at their game-on restaurant, if you want food to-go, they will add $2 extra to your bill Instead of feeling like a valued guest, I got robbed, was told that I was in the wrong, and left feeling like a criminal who was just violated

Away from the crowds and exceptional staff! Second time staying here because of an exceptional first stay. Same unbelievable Customer EXCELLENCE provided by Alan (valet parking) and Summer (Game On dining waitress). Definitely will be back when in Las Vegas. Always a pleasure to stay in a place where exceptional customer service is the inherent nature of the staff and your comfort is their primary focus. Prices are well within reason, and the on-premise dining and entertainment/gaming options on excellent. No need to pay Vegas strip prices for a room, and the valet parking is free!

HORRIBLE. On September, 21st 2025 we arrived at the boulder station where given room 309. Book 3 months prior. Our room smelled like old used baby diapers had been smeared all over everything, not only making me sick but my fiancee sick too. They would not move us to a different room for 2 days. We did not get comp anything for that issue except our 50 dollar checkin early fee. The cocktail waitress where no where to be found and we where pretty much forced to pay for not only for playing but our drinks too when they are supposed to be free and when we where finally able to get a cocktail waitress they where rude to us like we inconvenience them, they took well over 15 mins and sometimes longer to get us drinks. Also security is a joke there me and my fiancee where both harassed, disrespected, and embarrassed by security there. We had woken up around 7am to go down to the lobby to smoke a cigarette and where cornered and harassed by security cause we where still in our comfy clothes after waking up to smoke a cigarette. The excuses they gave us to cover there ass was stupid and not relevant since we had already been there for 3 days. We where forced to spend another 600 dollars to stay at a different hotel on the strip for the rest of our vacation. DO NOT STAY AT THIS HOTEL IT IS NOT SAFE AND NOT WORTH ANYBODYS TIME.