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Four Diamond Ottawa Resort - Ottawa

Stay at Brookstreet Hotel in Ottawa, ON

The Fine Print

Questions and Answers 9 questions

Q:

Is breakfast included?

Farhan W.  asked on  Mar 2, 2013

A:

Please see accommodations listed here.

Annette B.  from  Self  replied on  Mar 3, 2013

Q:

CAN I PAY IN CANADIAN MONEY?

angelina h.  asked on  Feb 25, 2013

A:

The charge for this deal can only be in US dollars.

Benjamin V.  from  Groupon  replied on  Feb 28, 2013

Q:

I can't believe no one has asked yet but why are the "prices and charges listed in USD" (The Fine Print) when this hotel is in Canada???

Dale K.  asked on  Feb 21, 2013

A:

Hello Dale. Groupon uses two business models. One is a voucher, which is the traditional Flash deal site model and they sell in CAD. This new booking calendar model where you can see the availability, pricing by day as you are making your purchase is currently only available in USD. The developers are working diligently to develop the program in CAD. Thank you for asking.

Lesley S.  from  Groupon  replied on  Feb 21, 2013

Q:

Is there a hot tub on the premises or jacuzzi rooms?

TARA  asked on  Feb 19, 2013

A:

Yes the hotel has a hot tub next to the pool and they also have jacuzzi rooms with limited availability. They are not part of this Groupon feature so you would need to call the hotel and get pricing and availability for your preferred date!

Lesley S.  from  Groupon  replied on  Feb 20, 2013

Q:

Are kids aged 3 and under able to stay with the adults?

Tasha D.  asked on  Feb 20, 2013

A:

Yes, they are!

Benjamin V.  from  Groupon  replied on  Feb 20, 2013

Q:

We are a family of 5 with 3 kids under 17. Can we all stay in the Double-Queen Room with no additional charges? Thanks

Carol M.  asked on  Feb 20, 2013

A:

The maximum occupancy for rooms covered by this deal is 4 total. You would not be able to add any additional guests.

Benjamin V.  from  Groupon  replied on  Feb 20, 2013

Q:

Is it possible to upgrade? Thanks!

JESSICA S.  asked on  Feb 19, 2013

A:

Upgrades are available for an additional fee. Contact the hotel directly for rates and information.

Benjamin V.  from  Groupon  replied on  Feb 20, 2013

Q:

Can we purchase more than 1 night with this deal? Example Friday & Saturday evening (same weekend). Thanks

Sharon V.  asked on  Feb 19, 2013

A:

Pending availability, you can! Check on the calendar on the deal page.

Benjamin V.  from  Groupon  replied on  Feb 20, 2013

Q:

From the fine print, it says "24hr cancellation notice required". If I need to cancel one week earlier, do I ask for refund from Groupon or from the hotel? Any fee charges? Thanks!

Yan G.  asked on  Feb 19, 2013

A:

You can cancel your stay on your "My Groupons" page by clicking "cancel" before the cancellation period ends. There isn't a cancellation fee.

Benjamin V.  from  Groupon  replied on  Feb 19, 2013

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