Hotel Stay at 4-Star The Brown Palace Hotel and Spa, Autograph Collection

Amazing stay!!

This place never disappoints. The service is impeccable. The property is gorgeous and such a rich part of history.

This hotel was amazing! So much history and the room service was great!

Gorgeous classic hotel in a convenient location We stayed for four nights and thoroughly enjoyed our visit. This is a gorgeous, classic hotel with a rich history. Our room was on the top floor and quite spacious. We joined the hotel’s guided tour, which offered fascinating insights into its past and showcased several of its historic rooms. We also indulged in their famous afternoon tea—though admittedly, it was on the pricey side. The location is excellent: you can easily walk to various attractions, including shops and restaurants along 16th Street. There were only a couple of drawbacks: The fitness center is located in the Holiday Inn across the street, accessible via a walkway over Tremont Place. Unfortunately, it was underwhelming. The room temperature couldn’t be adjusted during my visit (it was too warm), and two TVs there weren’t functioning properly. The hairdryer in our room didn’t work, and when we requested a replacement, the one provided had a clogged mesh and weak airflow. Despite these minor issues, we genuinely enjoyed our stay and decided to give it four stars.

Exceptional Service When No One Else Could Help Ryan went above and beyond in a way that truly stood out. I’m a pilot for a major U.S. airline, and after my flight was canceled just after midnight, I found myself in urgent need of a place to stay. Unfortunately, the Marriott Bonvoy app wouldn’t allow me to book a same-night reservation after 12:00 AM—it only permitted bookings for the following night. I called 15 to 20 Marriott properties, and not one could manually create a reservation for that night. Then I called this property and spoke with Ryan. He immediately understood the situation and could tell I was striking out everywhere. Rather than turning me away like the others, Ryan found a solution: he walked me through how to create a reservation and assured me he would modify it so I could check in immediately upon arriving at the hotel. I arrived around 1:30 AM and was in my room by 1:45 AM. When I asked for a quiet room on a higher floor and a late checkout, Ryan exceeded expectations again. As a Marriott Gold status member, I’ve come to appreciate good service—but Ryan went even further. He upgraded me to an exceptional room and granted a late checkout beyond what is standard, all at no extra charge. The upgrade alone was well beyond what I expected. I stay in hotels about half the year—three to four nights a week—and what I experienced last night was among the best customer service I’ve received anywhere. Ryan didn’t just help; he solved a problem no one else could, with empathy and professionalism. He truly knocked it out of the park.

Need a new corporate account manager. I’ve stayed a couple of times for meetings. It’s a historic place. But I have been unable to make another reservation. They tell me the corporate accounts manager will call me back but after several calls he hasn’t returned a call once.