Hotel Stay at 4-Star The Brown Palace Hotel and Spa, Autograph Collection

Amazing stay!!

This place never disappoints. The service is impeccable. The property is gorgeous and such a rich part of history.

This hotel was amazing! So much history and the room service was great!

Look Elsewhere I do not recommend this hotel. We planned to stay four nights, but left after two. On our first day, we noticed the bathroom sink quickly backed up and took a very long time to drain. Maintenance was called, they arrived quickly, but could not correct the problem because they “loaned the drain snake” to the Holiday Inn which is adjacent to the Brown Palace. Okay, we thought we could live with it since there were two sinks. We were given a card with a $20 credit for the bar downstairs. The next day, when showering, we noticed there was no hot water. Our room was located on the ninth floor (nine floors total). After running the shower about 20-25 minutes it became lukewarm, but not warm enough for a shower. So, this time, I went to the front desk and was told I should turn on the water on both sinks and flush the toilet several times while running the water in the shower, but expect it will still take 15-20 minutes to get hot water in the shower, since we were on a high floor of the hotel. At this point, I asked for another room. The hotel staff took me to a room on the third floor where I tested the shower and noted that it still took over five minutes to get hot water and the shower handle was so loose, it seemed ready to fall off, but I was just happy to be able to get hot water, so I went back up to the ninth floor and packed up and moved to the new room. I was pleased the staff was able to accommodate us. They gave me a card with a $15 food and beverage credit which I thought was funny after receiving one earlier for the clogged sink. Arriving in the new room, I noticed the room was quite warm, the thermostat indicated 77 degrees and it had been a very warm day, so I adjusted the thermostat to 70 and left to get more luggage from the other room. Coming back a little while later later, I noticed the AC hadn’t turned on at all, still 77 degrees at 8pm. Adjusting the thermostat further had no effect, the room had no AC. Needless to say, I was done at this point. We packed up again and moved back to the ninth floor so we could have AC for the night and checked out the next morning. Yes, the hotel is old and historic, which is one of the reasons I selected this hotel. But it is very clear the management of this hotel has decided to forego proper maintenance required, especially needed for a hotel that is over one hundred years old. These issues are addressable, they just have chosen not to. I paid over $500 per night and when I pay that much, I expect to get sinks that drain properly, hot water, and air conditioning. Without that, all you have is a historic hotel that will become a museum because it will be inhabitable. Sad, because the lobby level is beautiful, but all the money for maintenance and improvements is spent only on that floor. It’s very disappointing that the hotel’s answer to all its shortcomings is to give out discounts on food and drinks because it doesn’t want to address maintenance issues. This is not the way to run a viable business. This hotel is managed by Marriott and I expected more from this Company. It certainly gives me pause to consider other Marriott managed hotels in the future.

Gorgeous traditional hotel! Stayed for one night before heading back to the UK. Very friendly welcome on our arrival. A big shout out to Samuella on the lobby desk who was very helpful, attentive and welcoming. A big asset to the hotel. We ate in The Tavern. A relaxed bar with good food. The room was big, beautifully traditional, very clean and really comfortable. Gorgeous traditional hotel with so many original features.

Mixed Experience at a Historic Hotel in Downtown Denver This hotel has charm and historical significance, but our overall experience was disappointing. We arrived at 3:30 PM on a busy Friday, only to be told our F-350 couldn’t fit in the garage and would be subject to a $75/night oversized vehicle fee—something not disclosed on their website. For that price, the vehicle was parked in an unsecured alley across the street. Our Royal Suite wasn’t ready at check-in, but we were given drink vouchers and later upgraded to the Eisenhower Suite as a courtesy, since we had booked the private historical tour with Debra. That tour was the highlight of our stay—Debra was excellent. Unfortunately, the suite was 75°F on arrival. We set the thermostat to 68°F, but the room barely cooled. At 3:30 AM, I called the front desk due to the heat. A technician confirmed the A/C units were poorly designed, with minimal airflow due to blocked vents. A second tech visit the next day said the same. The room never reached a comfortable temperature. The worst experience came from a transportation failure. On the first night, Brad at the concierge desk arranged a private SUV to dinner and assured us he’d do the same the following evening. However, on day two, not only did Brad fail to schedule the SUV, but the entire concierge team had already left for the day—before 3:30 PM. That left us unable to verify or arrange alternative transportation for our 7:45 PM dinner, which had a $100 no-show penalty. We were forced to scramble last-minute and ended up in an unmetered taxi sent by Jafar—whom the hotel had previously recommended. The driver first claimed he didn’t know Jafar, then admitted he did. He charged us $41.50 for a 2-mile ride that would’ve been $10 on Lyft. No meter was used. This felt like a scam, and I’ve filed a complaint with the Colorado PUC with Jafar’s information. To top it off, no manager was available at checkout to address either the room issue or the hotel’s affiliation with these drivers. Pros: • Excellent tour with historian Debra • Beautiful historic setting Cons: • Undisclosed parking fees • Faulty A/C in suite • Concierge left mid-afternoon, no transportation support • Scammed by a hotel-recommended taxi service • No management follow-up The historical value is real, but the service and operations fall short. If you visit, use rideshare apps and verify all arrangements. Otherwise, expect costly surprises and little accountability.