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Resort in Florida Keys - Miami

Stay at Cheeca Lodge & Spa in Islamorada, FL

The Fine Print

Questions and Answers 84 questions

Q:

If I want to Chang the dates do I cancel current reservations and redo it all over from the beginning?

Mark D.  asked on  Aug 15, 2013

A:

Dates cannot be changed once booked. If you need further assistance, please contact our Customer Support directly at 877-788-7858 M-F 9am-5pm CST.

Megan G.  from  Groupon  replied on  Aug 16, 2013

Q:

I read a review that stated that upon check-in a credit card hold of several hundred dollars is placed on your card. Is this true?

Dan B.  asked on  Aug 14, 2013

A:

Yes, you will need a credit card at check in for incidentals.

Megan G.  from  Groupon  replied on  Aug 16, 2013

Q:

how much is the resort fee

James G.  asked on  Aug 13, 2013

A:

With this promo, $20 per night as opposed to the standard $39

Sharon C.  from  Merchant  replied on  Aug 14, 2013

A:

Attempted to select a date, but was unsuccessful. Is there a problem with link, or is it possible not available for that date?

Lori P.  from  Self  replied on  Aug 14, 2013

Q:

The calendar does not go past December? We are looking to book for July or Aug 2014.

Larae S.  asked on  Aug 14, 2013

A:

Correct. Dates are only select throgh December

Sharon C.  from  Merchant  replied on  Aug 14, 2013

Q:

Do they allow smoking or have smoking rooms at this resort?

Jodie E.  asked on  Aug 13, 2013

A:

all rooms are non-smoking

Sharon C.  from  Merchant  replied on  Aug 14, 2013

Q:

how far away from the tip of Key West , FL

Aleta A.  asked on  Aug 12, 2013

A:

You can view the the distance from the hotel to any location here.

Megan G.  from  Groupon  replied on  Aug 13, 2013

Q:

Are you open for Two nights Dec 6 - Dec 8? It doesn't look like it will let me book for two nights beginning Dec 6th. thanks

brandon  asked on  Aug 12, 2013

A:

Unfortunately, December 7th is not available.

Megan G.  from  Groupon  replied on  Aug 13, 2013

Q:

what is the closest airport?

jessica v.  asked on  Aug 12, 2013

A:

They are 79 miles from Miami International Airport (MIA); 108 miles from Fort Lauderdale International Airport (FLL).

Megan G.  from  Groupon  replied on  Aug 13, 2013

Q:

Actually, the prices changed! The position of the prices were switched! I bought the Premier Island View suite, on the description of the suite says: open-air soaking tub. Is that correct? Both Premier Island and Ocean view suites have the open-air tub? Thank you!

BAH  asked on  Aug 12, 2013

A:

Yes, the Premier suites have the open-air tubs.

Megan G.  from  Groupon  replied on  Aug 13, 2013

Q:

Was the prices wrong yesterday? I look at this deal for the past two days, today I went to book a night and you guys changed the prices of the Premier island View and Premier Ocean View... the prices are switched! Was it wrong before? I am so disappointed :(

BAH  asked on  Aug 10, 2013

A:

Sorry for the confusion. Prices did not change, just the position of the listing.

Megan G.  from  Groupon  replied on  Aug 12, 2013

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