Experience Timeless Luxury at The Chicago Hotel Collection Ambassador Gold Coast - Your Escape in the Heart of the City!

Random cancelation of confirmed bookings This was for a family trip of 11 people for a funeral in Chicago. Reservations which were previously confirmed months in advance from this hotel were all canceled without notice and without compensation. There was no explanation from the hotel. Do not stay here.

Avoid at all costs. Avoid at all costs! I attempted to stay at this hotel this past weekend. Arrived at 7:00pm only to find out my room had been cancelled (I booked back in February). I was given check in and confirmation information the day before through email, only to show up and be told that I needed to either 1) rebook and pay a new room fee that was double the original price and be out the original amount I paid OR 2) go find a new hotel. No other options were given to me. The women working the front desk was helpful and sympathetic to this situation but since I have had 0 luck getting a refund or any acknowledgment from the hotel. They refuse to give a refund and now I am out over $400 for something they refused to honor because it’s “against hotel policy”. You cancelled my reservation without any warning, email or anything. Leaving me to scramble. I just want my money back.

Watch out for hidden charges! What could have been a pleasant stay was ruined by the obscure mandatory charges they imposed upon checking in: a 89.95$ daily charge for unrequested "amenities" and a preposterous "reservation processing recovery" of a whooping 18%, in our instance an additional 50$. Felt like it was a scam, and the sign at the counter advising clients against getting violent towards staff for these charges, was a clear sign that I was not the first outraged customer. Also, even though we requested our room to be cleaned, it wasn't at any point of our stay. For the final price, there are much better options in Chicago

Stay ANYWHERE Else If the F rating and 31 complaints filed against this hotel’s ownership (The Chicago Hotel Collection) with the Better Business Bureau aren’t enough to keep you from booking here, I hope this review is. This new ownership is clearly struggling, and they will make it YOUR problem. I booked my reservation a month in advance, when the hotel was still managed by Hyatt, through a third-party portal. When we arrived, the lobby was already packed with guests complaining about charges and struggling to check in. That was the first red flag. At check-in, without explanation, the woman at the front desk asked me to swipe my card—for the full amount I’d already paid through the third party. I told her I’d already paid. She claimed they had no record of it because the payment would’ve gone to Hyatt. I wondered why that should be my problem to solve, but apparently, it was. They refused to check me in otherwise. I then spent the next 2.5 hours in the lobby going back and forth with Hyatt and the booking platform. Eventually, the booking platform was able to confirm payment with the hotel, and I was finally allowed to check in—this time only providing my card for a $125 refundable security deposit. I assumed that would be the end of it. I was wrong. The room itself was fine—bare-bones. The carpet was stained, the toilet ran the entire stay, and we could hear our neighbor snoring through the wall. The lobby, gym, and bar were the nicest parts of the property. Also, the restaurant is currently closed. At checkout, we returned our keys. No mention of issues, no concerns raised. A few hours later, I checked my bank statement and saw they had charged me again for the full stay—despite us confirming and resolving the payment days earlier. I had only consented to the security deposit, and now I was charged in full a second time. We called the hotel, and this time they denied ever receiving confirmation of the original payment. When we pushed back, the front desk rep—Maggie—hung up on us. (A trend I’ve now seen in many other reviews.) So, once again, I contacted the third party and spent another hour confirming payment again. They managed to connect with the hotel and got a refund initiated. I thought—again—that this was resolved. Two days later: the refund was rescinded, the charge had officially posted, and another duplicate charge was now pending on my account. At this point, I had 3 charges for the same stay listed on my account. I finally disputed the charges through my bank. As of today, my bank resolved the issue and refunded me. I’m still watching my account like a hawk and I have changed my credit card number. In summary: this hotel is seriously sketchy. If you stay here, be prepared to spend hours of your trip fighting incorrect charges. If you already see incorrect charges, go straight to your bank for help. I’m not someone who typically leaves reviews, but this was the most unprofessional, chaotic business I’ve ever dealt with. Do yourself a favor: avoid The Chicago Hotel Collection entirely. It truly makes me sad that such a historic hotel in a lovely area is being managed so horrifically.

Surprise fees. Don’t even bother. The room is fine and the location is great, but upon staying here for the first time after they changed to the Chicago Hotel Collection, there were mystery fees added to our total cost. $89 per night straight up added to your room fee, for drink and meal vouchers they give you without asking if you want them. We never used any of them as we don’t drink. 18% added when we arrived, for nothing, as far as I can tell, but once we booked we couldn’t get out of it. They even have a printed out sign at the desk spelling this out because it’s clearly an issue with every single customer, as it should be, that they are charging mystery nonsense secret fees. Just don’t stay here. They hide these fees so they can surreptitiously lower the room rate on searches. It worked on me, fool me once, but it won’t work again. Will never stay at any Chicago Hotel Collection properties going forward.