Stay Steps from Wrigley Field, Lake Michigan & Iconic Chicago Eats at The Chicago Hotel Collection Wrigleyville!

Grown and Sexy

Great cozy room Loved the complimentary drinks and ability to text for help Make sure to check in an hr before check in (4pm) to get access to main entrance because no one is at the desk to let you in. Make sure to do the ID portion in the check in to get access to mobile key Will need to download openkey app

It was a great experience very chill and relaxed atmosphere. Clean spacious rooms. Front desk staff very friendly and helpful. Definitely will visit again.

Never again! The Chicago Hotel Collection will never be my go-to again. While the online reservation was not difficult, there is a hotel guest ammenties package you are required to pay ($79.00) that gives you access to other benefits, some which require additional purchases in order to use. Further, I had to text the remote guest sercvice team to get codes to use to open the benefits. There was nothing great about this required package. It is a ridiculous ammenity. I booked a room online for one night. There weren't any difficulties with using my credit card for the reservation. None. I received a text msg from the remote guest service indicating my card was declined for the $125 deposit on the day I was checking in. Through at least three attempted efforts to rectify this, "they" (via text msg) indicated the zip code was in error. Sorry. (My zip code has never changed for the past twenty years on my credit cards. ) This process, each time, required my uploading my photo ID and another picture of myself in order to clear this problem. (all while standing with luggage outside the hotel.) I attempted to use two other credit cards till, finally, one was accepted. Eventually, we were in the hotel lobby (by way of another guest who had been let in by someone exiting the lobby) who was also struggling to get his resrevation confirmed with zip code issues. What in the world? This was such a frustrating situation and a huge turn-off for a pleasant stay. The Chicago Hotel Collection is very clear when booking a room that their guest services are remote. In other words, there aren't any front desk or affiliate staff on premise. It is a DIY check in, and we exprienced much frustration. I will give them the benefit that their remote team does handle text messages promptly, but seriously, it's frurstrating to have so many problems just to get your room key! At 10pm on the night of our stay, we received a text msg with a number to use in case of emergency since their remote guest services closes for the night. On the positive side: the location is good if you're in town for a Cubs game, the room was very clean, plush towels, good shower, three drink coupons for the bar next door, four free bottles of water in the room. Other negatives: I had to text guest services for the wi-fi password, that we never did get to work. Most hotels have that available on your room key envelope. There isn't any parking via hotel accommodations. Upon inquiry before my stay, I asked and was told Spot Hero is what most guests used. (we did notice a parking garage in the vicinity after we got there.) Cubs lost, but there were lots of homeruns, so that was a sweet way to end our stay.

Beware- You will pay EXTRA fees! Do NOT book this hotel unless you understand you will spend over $100 more a night. I have seen several reviewers that have had the same problem. So if everyone is unaware of the prices, maybe, just maybe the hotel is doing something unethical. To be honest, I feel scammed from the way I was treated! You will pay more money then what the hotel advertises. When staying here, everything was as to be expected. The neighborhood was loud (near Wrigley), the room was adequate, and the service at the front desk was literally missing. The location in Wrigleyville is the key reason we stayed at this hotel. Most of the time, there wasn't anyone there! But the worst was the $200+ charge for "amenity fees" at the end of my two night stay. Prepare to pay at least $100 a night in additional fees when you stay here. I was not notified of the fees when I booked or checked in. When I checked in the woman at the front desk literally checked boxes for me before I signed the form on the computer so I didn't even have a chance to read it. I found out about the charges when they were on my credit card after I left. This practice is beyond unethical. I will not stay here ever again unless this is changed. Hey Chicago Hotel- don't come back and say that you will look into making changes. Make a change now and refund these unacceptable and unethical fees.

Horrible Service I don’t normally write reviews, but this was beyond unacceptable. The worst service I have ever received. Is a scam Will charge unnecessary fees that you will not be informed of. We arrived on Saturday checked in and had a great time. My card got a $242 cancellation fee then I got a call while at the Cubs game asking why I did not check in. I proceeded to tell her we stayed last night and our items are in the room. She said that was not possible and asked to report to front desk right away. Told her after the game I would be there. She was the one that gave us the keys, she continued to argue she did not and asking how I got the keys. Said she was watching security to see, I gave her the timeframe and she gave me the keys. Still wanted to question how we got the keys. From the moment I arrived, the front desk staff were rude and dismissive, acting like I was a burden rather than a paying guest. They offered zero help and seemed irritated by basic questions. This was one of the most disgusting and unprofessional experiences I’ve ever had at a hotel. Avoid this place at all costs. I would stay somewhere else.