Stay with WiFi and Swimming Pool Access at 4-Star Hotel for Adults Only in Las Vegas

Rude employees Hello, I am writing to share feedback regarding a very disappointing customer experience during my visit to Circa on January 18, 2026. For context, I am a local resident and visit Circa several times a month. On this particular visit, after gambling, I went to Victory Burger with my family of seven. Five members of our group ordered meals from Victory Burger, while two others briefly went to Saginaw’s Delicatessen to purchase food to go, with the intention of sitting together as a family. Our group was split between a four-top table and a nearby two-seat table. When the two family members returned with their Saginaw’s food, they sat at the two-seat table while the rest of us waited for our burgers. Initially, a Victory Burger employee approached us and explained that outside food is typically not allowed. After I clarified that the majority of our group had just ordered from Victory Burger, she indicated that it would be fine under the circumstances. Approximately five minutes later, another employee who appeared to be a manager or front-of-house lead approached my wife and me. In a noticeably confrontational tone, she stated, “What are you guys doing eating outside food in here? You can’t sit and eat here.” I calmly explained that we were dining with our family, who had just purchased five meals from Victory Burger. She responded by saying, “I’ll let it slide this time, but that is extremely rude and you should know better,” delivering this comment loudly, angrily, and in a manner that drew the attention of surrounding tables. The interaction felt unnecessarily public and humiliating, as though we were being intentionally reprimanded in front of other guests. She then walked away without further discussion. After she left, multiple nearby patrons commented to us about how rude the interaction was, and the situation made us extremely uncomfortable remaining in the restaurant. This experience was particularly surprising given Circa’s reputation and the fact that we had spent a significant amount of money between Victory Burger and Saginaw’s during that visit. I want to be clear that I understand and respect restaurant policies. However, the issue here was not the policy itself, but the manner in which it was enforced. The interaction lacked professionalism, discretion, and basic courtesy, and it left a lasting negative impression on both me and my family. The employee in question was an older white woman with salt-and-pepper hair working at Victory Burger at the time. I share this detail only to help identify the interaction. I am disappointed by this experience and, candidly, it has made me hesitant to return to Victory Burger or Circa in the future. I hope this feedback is taken constructively and used as an opportunity to reinforce respectful engagement with customers.

Disappointed with Circa Resort and Casino We stayed at the Circa over a weekend during the last week of 2025. Our room was well laid out, spacious and had a great view of the pool screens. The sports betting area is great… except on the weekend, they wanted $300/seat. Our overall experience was marginal at best. The primary reason for the lowering of the review score is their terrible service across the board. The Circa culture does definitely not include taking care of the customer. The front desk/check-in person provided the minimum information required for her to move on to the next person. The concierge staff would listen to your problem/issue but not initiate action or follow-up to ensure that your issue was in-fact resolved. The housecleaning staff… wow! Our room was never cleaned until after our late afternoon return and a call by us to make an appointment with housecleaning for that evening. This was despite (in the morning) once telling the housecleaner that our room was available. On another morning, we told the housecleaning supervisor on our floor that our room was available. In neither case did the room actually get cleaned. The bar servers came by very infrequently… about every 30 minutes (even at the roof top lounge). There was no checking in to see how we’re doing or if we wanted something. Their attitude seemed to be disinterest. Usually after ordering, it would take 10 to 15 minutes to actually bring the drink to us… despite not being remotely crowded. Sometimes, we had to remind the server that we had ordered drinks. Another major issue with Circa was the noise. There was a constant but irregular base boom throughout the day and night in our room. It was very difficult to relax or sleep. In the casino, the music was probably twice as loud as it needed to be. All-in-all, we would not return to the Circa, nor would we recommend it.

Good There were many great things about the hotel but the one major negative was the music from the pool. I don't expect to get a lot of sleep in Vegas, but this was even less due to how early the music started each day.