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CoCo Key Hotel & Water Resort - CoCo Key Water Park Orlando

Stay at CoCo Key Hotel & Water Resort in Orlando

The Fine Print

  • No-shows will be charged total Groupon rate, no refunds, rescheduling, or rebooking allowed
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check in
  • 48-hour cancellation notice required prior to check-in or reservation is non-refundable
  • Must be 21 or older to check in
  • Credit card required at check-in
  • Guests must notify hotel after reservation to book additional occupants
  • 12.5% tax added at purchase
  • $20.24 resort fee/day due upon purchase
  • $50 refundable incidental fee charged at check-in
  • See the rules that apply to all deals.

Questions and Answers 129 questions

Commonly Asked Questions

Q:

This price include the waterpark and the stayed in the hotel as well for 4 ppl 2 kids? thank you.

Piery R.  asked on  Feb 26, 2013

A:

Piery, At Check-out when purchasing the Groupon, you will pay the Nightly Resort Fee which only includes Water Park access for up to 4 daily. Additional passes will be required to be purchased for $9.95+tax for up to 2 additional guests. Rooms are designed for up to 4 people. There are only 2 lunch vouchers provided per night per room.

Michael M.  from  Merchant  replied on  Feb 26, 2013

Q:

Hello Do we have to pay extra money to use the water park or it is include on the Hotel's price?

a. a.  asked on  Feb 26, 2013

A:

A., The Resort Fee is charged at the time of the Groupon Purchase which will cover Water park access for up to 4 people per day.

Michael M.  from  Merchant  replied on  Feb 26, 2013

Q:

Do you shuttle to the Walt disney World Theme parks?

Cameron M.  asked on  Feb 26, 2013

A:

Cameron, Our scheduled shuttles only go to Universal Orlando, WetNWild, Sea World Orlando, and Aquatica.

Michael M.  from  Merchant  replied on  Feb 26, 2013

Q:

Do you offer shuttle to Disney Magic Kingdom theme park? also how about the transportation from the MCO airport?

Mehul T.  asked on  Feb 26, 2013

A:

Mehul, Our scheduled shuttles only go to Universal Orlando, WetNWild, Sea World & Aquatica. Transportation outside of those destinations can be arranged for an additional fee via Mears Transportation (mearstransportation.com)

Michael M.  from  Merchant  replied on  Feb 26, 2013

Q:

Is there additional fee for parking? What are ALL the fees I should expect after paying for my stay on through groupon?

Jeff B.  asked on  Feb 27, 2013

A:

Jeff, Parking is one of the many things included in the Nightly Resort Fee. This fee is paid at the time of purchase for the Groupon nights. After you reservation is made through Groupon, we only require an Authorization on a valid Credit Card upon arrival for $50. This covers your liability for additional room charges (F&B, Upgrades, extra Water Park admissions) and/or unforeseen damages. You'd be required to pay for additional F&B beyond the Lunch Vouchers valid for 2 people only. Hope this helps.

Michael M.  from  Merchant  replied on  Feb 27, 2013

Q:

Hi - can you please clarify two things - 1) Does the groupon offer include 2 lunch vouchers per night booked? i.e., total for the two night minimum booking would be 4 lunch vouchers and 2) Is a request for a standard King room considered an upgrade? Thanks in advance, Caryn

caryn g.  asked on  Mar 4, 2013

A:

Caryn, 1) Yes, for each night booked, there is a lunch voucher for 2, so for the 2 night stay, there will be 2 Lunch Vouchers for the next day, and then another 2 lunch vouchers the following day. 2) Some king rooms are upgraded rooms, but we have a handful of standard king rooms (which are 1 single King Bed w/pull out sofa in the room).

Michael M.  from  Merchant  replied on  Mar 4, 2013

Q:

So is the total I see after the taxes & fees have been applied the grand total or will there be additional charges when I get to the resort??

Elizabeth L.  asked on  Mar 4, 2013

A:

Elizabeth, the is a prepaid booking through Groupon.com The total taxes and fees include all taxes and the nightly resort fee. What you pay at the resort is the $50 incidental deposit (usually taken via authorization on Credit Card swiped at check-in). You'll pay for additional occupants Water park access as appropriate and any corresponding F&B while on property. Otherwise it is prepaid upon Groupon Purchase.

Michael M.  from  Merchant  replied on  Mar 4, 2013

A:

It will only be for 4 ppl: 2 adults & 2 kids.

Elizabeth L.  from  Self  replied on  Mar 4, 2013

A:

Also, I have a debit card, will that be fine for the $50 incidental charge.

Elizabeth L.  from  Self  replied on  Mar 4, 2013

A:

Debit Cards can be used for the $50 incidental, however, your bank may take up to 7-12 business days to release the hold on that type of Card.

Michael M.  from  Merchant  replied on  Mar 5, 2013

More Questions and Answers

Q:

Is this deal limited to just 1 room that sleeps 4 or can multiple rooms be booked under this deal? Looking to book a group event for approximately 6 rooms. Thank you.

Marcia L.  asked on  Mar 11, 2013

A:

Marcia, Multiple rooms can be booked under this deal - based on availability. You may have to book each room one at a time.

Michael M.  from  Merchant  replied on  Mar 11, 2013

Q:

Are there rooms that accommodate 4 adults and 2 kids?

Yvonne O.  asked on  Mar 10, 2013

A:

Yvonne, this deal is valid for a single room with 2 beds which sleeps up to 4. You can either purchase 2 rooms under the deal and request them connecting, or book a second room at the property if it is available for the available rate (it won't be as low as the Groupon Getaway Deal).

Michael M.  from  Merchant  replied on  Mar 10, 2013

Q:

What is on the lunch menu? Can it be used for breakfast or dinner?

Jaclyn G.  asked on  Mar 10, 2013

A:

Jaclyn, the Lunch Voucher for 2 is not valid for breakfast. The voucher includes a small fountain drink, ice cream, and choice of one of the following: Personal Pan Cheese Pizza, Angus Burger, Angus Hot Dog, or Grilled Chicken Sandwich. The lunch voucher is only valid for 2 people

Michael M.  from  Merchant  replied on  Mar 10, 2013

Q:

If I purchased 5 nights and later my plan changes, can I change to 4 nights stay? will I get refund on one night?

meiya a.  asked on  Mar 10, 2013

A:

Meiya, you will not be refunded after being checked in. please contact Groupon Support for further information to answer your question

Michael M.  from  Merchant  replied on  Mar 10, 2013

Q:

Hello, I noticed that check in is at 4pm, however, I do not get off work until 5pm...will it be possible to make arrangements to allow me to check in upon arrival after 4pm and will there be a fee for this?

PORSCHIA B.  asked on  Mar 9, 2013

A:

Porschia, check-in time begins at 4pm. We accept check-in until 1am the next day

Michael M.  from  Merchant  replied on  Mar 10, 2013

Q:

I just found this deal and short notice on time to buy for rest of family would like to purchase. Will this offer be available again this year?

deedy  asked on  Mar 9, 2013

A:

Deedy, most likely this will be the only offer for our property this year

Michael M.  from  Merchant  replied on  Mar 10, 2013

Q:

Do infants count toward the 4 person room occupancy?

Amy B.  asked on  Mar 9, 2013

A:

Amy, under 36" are free with paid adult

Michael M.  from  Merchant  replied on  Mar 10, 2013

Q:

Is a family reunion. I reserved from aprei 23 to may 1 the order # is 153100700 . Can I upgrade this room? I need another room . Tonight I make the reservation: Can will be connected rooms?.. Can I buy a package of breakfast? Thanks

Evelyn B.  asked on  Mar 9, 2013

A:

Evelyn, please email us at reservations@cocokeyorlando.com

Michael M.  from  Merchant  replied on  Mar 10, 2013

Q:

What time is check-in and check-out? If we arrive before check-in can we still use the water park?

Mary R.  asked on  Mar 9, 2013

A:

Mary- Check-in is at 4pm, check-out is at 11am. If you do arrive earlier and your room is not ready, we will pre-check you in and you are allowed to use all the amenities of the property, including the water park.

Michael M.  from  Merchant  replied on  Mar 9, 2013

Q:

Per the Groupon booking it appears no dates are available for time period of 3/29/ - 4/7, is this correct?

Peggy I.  asked on  Mar 8, 2013

A:

Peggy, that is correct but we still have other weekends available for you to pick from.

Michael M.  from  Merchant  replied on  Mar 8, 2013

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