Hotel Stay at Courtyard by Marriott Fort Myers Cape Coral in Fort Myers, FL

Disappointed We booked this hotel through the mystery dinner train show. We got it as a group deal for buying the tickets with the train show and it included a whole night hotel stay. The check-in time was supposed to be at 3:00 p.m. we ended up showing up at 3:30 p.m. when we arrived we were informed that our room was not ready and they were not going to be able to tell us what time our room would be available. We were supposed to be going to the train show at 5:00 and we had to still shower and get ready for that we had driven 2 hours away to come to this event. When I was speaking with the manager about the issue with my room she was very unprofessional she was very rude never once apologized for the issue of us not having a room to go to. They explained that they were overbooked and that they would let us know when our room would be available. There is also a young child running around in the back behind the service counter. Which I found to be very unprofessional as I'm trying to figure out where we were going to sleep for the night. Thank goodness my sister also booked a room so we were able to go into her room and shower and get ready for the night. When we went to go shower and her king suite there was only two towels for the entire stay and there was no shampoo in the shower or conditioner body wash even though there were pumps for them they were completely empty. At 4:45 we went to go ask about our room because we still haven't heard anything and they were finally able to get us a room. When we walked into our room the first thing we noticed was that it smelled like smoke and it had a very musty suffocating smell. We booked a non-smoking king suite and we received a smoking two queen bedroom. We also had issues with cleanliness in the room there was we don't even know something smeared all over the bathroom walls on the floor underneath the counter the carpets didn't seem to have been vacuumed we were stepping in all kinds of things. It was definitely not cleaned. The next morning I asked for the corporate office phone number because I realized I was not going to get anywhere with the actual manager on duty. I was given an attitude about asking for the phone number and when I did call they told me to email the manager and that they would take care of it. The only thing I got back from the general manager was a apology and that they hope we would try them again which I can assure you we will never stay at another Marriott again. We were extremely disappointed and how we were treated and how they took care of the situation I suggest looking for a different hotel I promise you will be glad that you did not stay in this hotel.

Great staff, clean and comfortable Joe S. Made us feel welcome. He explained everything, answered our questions and extended himself effortlessly. What a pleasure. The lobby is pretty. The rooms are fine. I would come back just because of Joe

A Disappointment I saw somewhere that the hotel was newly renovated; however, I saw no signs of renovation. Bedding was not the greatest in our King room. The room seemed cramped with a King bed and the bath has a small vanity, not like newer hotels.

very comfortable, convenient We had arrived in Fort Myers and were looking for a place to stay that was convenient. I like Marriotts and we decided to stay at the Courtyard in Fort Myers. The check in was uneventful and we were only there for one night. Social distancing was well as santifizing precautions were being practiced in the common areas. The breakfast was curtailed and this posed a problem which we worked out. The staff was pleasant and the room was comfortable. I would recommend and return.

Nice Hotel I would have scored higher but when I got out of the shower I realized I had no bath towels. Also I had to leave at 6:30 each day and no breakfast was available to purchase. McDonalds is close but it would have been better if the on site location was open. The room and staff were great