Friendly staff.

Nice room & staff!

Comfortable

Poor Service Recovery Practices Harrison Noid Hospitality Evaluation Property Name: Crown Plaza Columbus North-Worthington Check-in/out Dates: 6/23 - 6/24 Was this your first visit?: Yes What influenced your decision to stay at our hotel? Upon my arrival in Columbus, OH, I needed a place to sleep. 1. How would you rate the overall experience during your stay at our hotel/resort/property?: - Excellent - Good - Average - _ _ - Poor 2. Were you satisfied with the cleanliness and tidiness of your room/facilities? - Very satisfied - _ _ _ _ _ - Satisfied - Neutral - Unsatisfied - Very Unsatisfied 3. How would you rate the quality of service provided by our staff during your stay? - Excellent - Good - Average - _ _ - Poor 4. What was the highlight of your stay with us?: Before my arrival, I had been driving nonstop from Dallas. The bed was so comfortable! 5. Were there any areas where we could improve our services?: Yes, the Hospitality spirit is lost here, and the staff offered Jaded, subpar service. 6. Did you find our facilities and amenities satisfactory? While I only checked into the hotel for a few hours, the Pool and fitness gym seemed reasonable for accommodating guests’ needs. Because this hotel mainly caters to “Executive Meetings” (Small Groups) and Family Leisure, so adding more fitness center equipment might be considered. 7. Would you recommend our hotel/resort/property to others?: - No - Due to the service interactions I experienced during my short visit, as described below, I would not suggest this property for those seeking an experience more than getting reasonable sleep. 8. How likely are you to revisit us in the future?: - Very likely - Likely - Neutral - Unlikely - __ - Very unlikely Overall Visit Observations/Comments: Before my visit, I was at Military Annual training for two weeks from 6/8-6/22 and was on vacation from my Corporate Civilian Job from 6/24-6/28. I packed my bags to hang out with my best friend, who's been going through a lot lately. I booked an Airbnb for the week but needed a hotel to rest at before my 5 PM Airbnb reservation on 6/24. I chose the Crown Plaza Columbus North-Worthington. They offered a reasonable rate through a third-party Booking Company. Check-in: My reservation was for 6/23, but due to driving 18 hours from Dallas, I didn’t arrive at the hotel until around 5:30 AM. This meant I had until 11 AM to get some sleep and check out. The front desk agent who checked me in was kind, mannerable, and apologetic. He mentioned that he had recently started his new job and was still getting used to the Property Management System (PMS). My check-in had challenges, but the agent managed to resolve them. The breakfast times provided at check-in were incorrect, and I missed out on breakfast due to the misinformation. Breakfast situation: Despite the quoted breakfast hours, I missed out on breakfast due to misinformation provided by the hotel staff, and when I raised the issue, the front desk manager, Dara, was unhelpful and seemed dismissive. I encountered an individual walking from the front desk who happened to be heading to the same floor where my room was located. I approached him and asked if he was a manager. He confirmed that he was. I assumed he was the GM, and I think he mentioned his name was Adam or Steve. I brought up the issue of Dara's poor service, and he explained that she had worked a very long and busy weekend. While I understand the challenges of a busy weekend, I felt it was not an acceptable reason for the subpar service. The manager apologized and mentioned that he would speak to one of the chefs to prepare something for me, or if not, he would explore other options with the front desk staff to make things right. He also asked for my room number. I thanked the manager and returned to my room. Unfortunately, I never received any follow-up, and I left with a disappointing experience, deciding to only stay at my preferred Hilton or Marriott hotels in the future. Please focus on improving guest recovery methods to ensure that guests leave feeling better than when they arrived. We also need to give our facilities and amenities a facelift. Additionally, provide better initial training to our staff so they are well-versed in property outlet information and understand how to effectively use guest service management systems. How likely is it that you will recommend us to others?: Very Un-likely

Still Reliably Good This is my fifth or sixth time staying here. I was once again impressed by how quiet it was (given how rowdy the event I go there for usually gets), and how good they treated me in terms of room location. Everything about the room was excellent, as were the hotel facilities, though we certainly put a strain on their air conditioning! The courtyard seemed a bit bare this year; I assume they're remodeling. Hotel restaurant was very good as usual. If you dislike traffic noise, however, you should get a room in the higher area rather than the space near the meeting rooms.

Great con, bad hotel AnthrOhio 2023 was a great convention. I wish I could say the same for its host hotel. Between 4 of us we went through 56 room cards! Not because we were losing them, but because they stopped unlocking our door. Like wtf man. The pool was dirty and the air in the pool room was 100 degrees, thats not an exaggeration, thats what the thermometer on the wall said. Anyways, thanks to AnthrOhio for a great con, but please find a new venue.