Hotel Stay at The Grand Orlando Resort at Celebration, FL.

The Worst Stay of my Life! We stayed at this hotel for four nights only because we were part of a group and it was required we stay here. From the moment we arrived, it was one issue after another. We are Marriott Platinum Elite members, and our account clearly notes that we are eligible for upgrade or a preferred room. None were even considered or looked at in our account. Instead, we were given whatever room was available which was an ADA-accessible room that did not meet our needs. The room had virtually no storage, and I immediately knew it would not work for our stay. I then called the front desk and was placed on hold for 20 minutes. When I finally went downstairs figuring it would be quicker than sitting on hold the employee who answered the phone — along with two others — were simply chatting and laughing while I was on hold. We spoke with the manager, who promised that we would be moved to a different room when we returned from dinner. When we came back, no one had any idea what we were talking about. The lack of communication was unbelievable. They eventually moved us to another room, which smelled like a combination of vomit and heavy Febreze, so we were forced to return to the original room. The manager said we would be contacted the next day to switch rooms. Two days passed and no one ever called. When confronted, staff claimed they had contacted us which was false. I showed my phone records, and they were clearly caught in the lie. Multiple people in our group had their rooms switched due to foul odors, so this was not an isolated issue. Our room itself was disgusting: • Soiled bedsheets upon arrival • A stain on the carpet that looked like blood • The shower curtain rod fell while we were showering • Extremely dated condition with lifting carpet and visible wear This hotel is old, dirty, poorly maintained, and severely lacking in customer service. My best advice- DO NOT PUT YOURSELF OR YOUR FAMILY THROUGH THIS EXPERIENCE! This stay was stressful and disappointing, and I would never want another family’s vacation ruined by the cleanliness issues, broken promises, and complete lack of accountability we experienced here. I would strongly recommend staying elsewhere.

Poor experience Let's start with the good bits , - The hotel is minutes away from the parks and has a good selection of food and shopping nearby, - The town of celebration if walking distance and a great place to visit, - The grounds including the pools and seating areas are a great asset and well used , - The parking is free, Now for the bad - The lifts are terrible only one working and even it didn't go to floor 8 because the button wasn't working, when I asked reception how to get to my floor he said the stairs but when I used them the door on 8 was locked , went back to ask again only for security to become aggressive and I walked away to get help from another guest , -The rooms are tired and due to the lift issues are not always cleaned but keeping do a good job and should be praised, - Maintenance is an issue with multiple things going wrong or breaking in the room and the hallways, -The letter in the room states to talk to them as they want 100% satisfaction but when you do your brushed off with the usual corporate speak -They advertise shuttle to parks but the times are not great and it doesn't always turn up so we drove, again spoken to desk who didn't care and told us to wait its free after all!!, In conclusion, we loved the outside spaces and location but would not recommend anyone picking this resort as it will spoil your trip, I know its only a place to rest your head between busy park days but this one should be avoided.

Good location, but hotel needs serious improvement The location is ideal, being only about 10 minutes from Disney. We used Uber every day, as the hotel shuttle was consistently delayed on some mornings it arrived up to 40 minutes after the time. I am aware it is an external company, but just be aware if you plan to use it like we did! While we can’t complain too much about the price as we booked flights and hotel together, we would have been very disappointed if we’d paid full price directly. The car park is not secure, yet there is still a charge to use it. The rooms are large and spacious, with comfortable beds and a good-sized TV. The air conditioning worked well and kept the room cool, but it is very old and extremely loud, which would be an issue for anyone who needs silence to sleep. The bathroom extraction fan was also ridiculously loud and clearly outdated. However, the windows were covered in green mildew on the outside, which made the room very dark. One of the hotel elevators was broken for our entire 14-night stay, meaning we had to walk up three flights of stairs most days, as the only working lift was usually being used by staff. Housekeeping was minimal, beds were made and towels changed, but the room was never dusted or vacuumed during our entire stay. We also had to repeatedly remind staff to restock coffee and water. The wardrobe was rusty and marked some of our clothes. The shower pressure was very weak and the fixture was hanging off the wall. The hallways smelled strongly of damp throughout the hotel. The reception area looks nice and staff there were welcoming and friendly, but unfortunately it does not reflect the condition of the rooms or the overall state of the hotel.