Return to the deal

Eilan Hotel Resort & Spa - Éilan Hotel Resort & Spa

Stay at Eilan Hotel Resort & Spa in San Antonio, TX

The Fine Print

  • Dates cannot be changed once booked
  • Valid only for night(s) purchased
  • 48-hour cancellation notice required prior to check-in or reservation is non-refundable
  • No-shows will be charged total Groupon rate, no refunds, rescheduling, or rebooking allowed
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by Groupon after check-in
  • Must be 21 or older to check in
  • Credit card required at check-in
  • Not valid with reward points
  • $25 resort fee per day paid at check-in
  • 16.75% tax added at purchase
  • See the rules that apply to all deals.

Questions and Answers 27 questions

Q:

There appears to be some confusion regarding the extra $20 fee for children. One person said you do have to pay the extra and someone else said children 13 and under are complimentary. Could someone from Groupon clarify? This would make a $40 difference in price per night for my family. Thank You!

Candra B.  asked on  May 18, 2013

A:

I apologize for any confusion. Adding any occupant above their standard of 2 costs $20 per night for each additional guest. You can find more information in the "Fine Print & Details" section of the deal page. To find this, click the "Fine Print and Details" tab, just under the photo. This section will include restrictions and additional information you'll need for your Groupon.

John  from  Groupon  replied on  May 20, 2013

Q:

Is any parking other than valet available?

Jo W.  asked on  May 19, 2013

A:

Local parking may be available, though this can not be guaranteed.

John  from  Groupon  replied on  May 20, 2013

Q:

Can I book it for just one person?

Jo W.  asked on  May 19, 2013

A:

Yes, you'll be able to use this Groupon for single occupancy though this will not affect the Groupon price.

John  from  Groupon  replied on  May 20, 2013

Q:

Also, if we check out on a Sunday, do we pay the $25/day fee for the check out day too?

Bernadette D.  asked on  May 15, 2013

A:

You'll pay that resort fee for each night you stay with the Eilan Hotel.

John  from  Groupon  replied on  May 20, 2013

Q:

Is it $25 per person/day or per room/day ?

Bernadette D.  asked on  May 15, 2013

A:

The $25 resort fee will be each day for your room, not per person.

John  from  Groupon  replied on  May 20, 2013

Q:

Can you tell me what room options this is good for? There are a ton of different ones on their website.

Frank C.  asked on  May 16, 2013

A:

The Groupon is for a Classic King Room or a Classic Two-Queen Room. You'll select between the two room types when booking your stay, using the calendar on the left side of the deal page.

Brette V.  from  Groupon  replied on  May 19, 2013

Q:

Is breakfast included? And could we add a romance or spa package to the reservation?

Claire W.  asked on  May 14, 2013

A:

Breakfast is not included in the Groupon price. Upgrades may be available at check-in for an additional cost, this must be arranged with the hotel directly.

John  from  Groupon  replied on  May 14, 2013

Q:

Does the groupon price includes just the hotel room or it's a package as in spa package?

Cara S.  asked on  May 12, 2013

A:

Spa services are not included with this deal.

Benjamin V.  from  Groupon  replied on  May 13, 2013

Q:

I am trying to check in on a friday and check out that sunday, but the website is not letting me. I am doing something wrong?

George T.  asked on  May 12, 2013

A:

It is possible that the dates you are trying to book are unavailable. If you hover your mouse over a date and it states "Not available for check in" you would only be able to check out on that day.

Benjamin V.  from  Groupon  replied on  May 13, 2013

Q:

How far are you from the River Walk?

Maria H.  asked on  May 12, 2013

A:

You can get directions and information for nearby attractions and sights here.

Benjamin V.  from  Groupon  replied on  May 13, 2013

1 - 10 of 27 questions