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Hotel Overlooking Niagara Falls - Buffalo

Stay at Embassy Suites by Hilton Niagara Falls in Ontario

The Fine Print

Questions and Answers 97 questions

Commonly Asked Questions

Q:

Does this also include the cocktail reception and breakfast that is usually listed with Embassy Suites packages?

Adam J.  asked on  Nov 25, 2013

A:

Yes, the Complimentary Evening Reception and buffet breakfast are included.

Alysia K.  from  Self  replied on  Nov 25, 2013

Q:

what are WEGO passes? and is parking included or seperate? if the latter, how much?

Donna S.  asked on  Nov 25, 2013

A:

Wego is a local bus service. You can view more information here!

Lot parking is available for C$25 per day; valet available for C$35 per day.

Benjamin V.  from  Groupon  replied on  Nov 25, 2013

Q:

what ti me is check in and check out?

Sugey V.  asked on  Nov 27, 2013

A:

Check in is at 4:00 pm local time and check out is 12:00 p.m. (noon) local time.

Reservations  from  Merchant  replied on  Nov 27, 2013

Q:

How much is parking?

Heather M.  asked on  Nov 28, 2013

A:

Self Parking is $25 and Valet is $35.

Reservations  from  Merchant  replied on  Nov 28, 2013

Q:

What is your pet policy ? We have a 2 year old declawed/spayed female cat

Cheryl  asked on  Nov 29, 2013

A:

Pets are not allowed inside the property.

Benjamin V.  from  Groupon  replied on  Dec 2, 2013

More Questions and Answers

Q:

can you request a high floor room?

francesca b.  asked on  Dec 18, 2013

A:

The rooms covered by this deal are located on floors 10-15.

Benjamin V.  from  Groupon  replied on  Dec 23, 2013

Q:

The deal says "for two", just wanted to make sure that I only need to buy one deal for my boyfriend and I?

Alexa N.  asked on  Dec 23, 2013

A:

That is correct! You only need to purchase one.

Benjamin V.  from  Groupon  replied on  Dec 23, 2013

Q:

for this stay, if I'm a HHonors member, can I get the points also?

Paul P.  asked on  Dec 21, 2013

A:

You will not receive reward points for this stay.

Benjamin V.  from  Groupon  replied on  Dec 23, 2013

Q:

Beside the 16.8% tas paid when I buy it from Groupon, is there any extra sale tax I have to pay when I check in?

Yongming L.  asked on  Dec 20, 2013

A:

Tax is added on the checkout page when making the purchase; you will not pay additional tax at the hotel.

Brette V.  from  Groupon  replied on  Dec 20, 2013

Q:

Are all rooms with a view of the falls? Can you request a high floor room?

francesca b.  asked on  Dec 18, 2013

A:

Yes, this offer includes the falls view suites.

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

Someone asked "am i able to purchase a coupon, only pick the date later? or, can I book, change the date later?" The response was "You do have to pick a date when purchasing the groupon, you can change the date at a later time if you need to.", but #1 on the fine print states dates cannot be changed once booked. So, which is correct?

charles B.  asked on  Dec 16, 2013

A:

Sorry for the confusion. You'll need to pick your dates when you purchase this Groupon. You can request to change your dates later directly through the hotel, but they are subject to availability.

Megan G.  from  Groupon  replied on  Dec 18, 2013

Q:

Does this room that comes with this deal have a jaccuzi?

Rosanna P.  asked on  Dec 12, 2013

A:

The rooms included with this deal do not include a jacuzzi.

Benjamin V.  from  Groupon  replied on  Dec 12, 2013

Q:

The deal says Up to 7 ppl in the room..will all 7 (2 adults and 5 kids) get the free breakfast and free cocktails or welcome snacks?

Estrella F.  asked on  Dec 12, 2013

A:

The breakfast is complimentary and for all guests.

Benjamin V.  from  Groupon  replied on  Dec 12, 2013

Q:

Somebody asked a question about using a TD Bank Debit Card and you stated that "We need to collect a $50 damage deposit per night of your stay as well as parking charges (if applicable)" what does that mean? I already purchased this why would I be charged more?

Shawn K.  asked on  Dec 11, 2013

A:

A standard deposit is held on your card at check in, and refunded at check out.

Benjamin V.  from  Groupon  replied on  Dec 11, 2013

Q:

Do you have spa packages

Charlene w.  asked on  Dec 10, 2013

A:

They do not have any spa packages.

Benjamin V.  from  Groupon  replied on  Dec 10, 2013

1 - 10 of 97 questions

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